west elm

We decided to buy West Elm furniture because was part of the Williams Sonoma family and we expected high quality. What a mistake! Our experience has been: supply chain issues, poor quality product, damaged product, refund policy for a cancelled order is terrible (had to file a credit card dispute), poor customer service for replacement products/parts and no compensation for quality/delays. We were told to deal directly with the store in Tampa for better service but were kicked over to customer service as soon as there was a problem. Two months after the original order was placed were still a nightstand short!
Apr 9th, 2024

This is a good place to dream, and come back and buy something
Mar 26th, 2024

Terrible customer service, no quality control with fabric... Called at least three times to the sales rep to confirm the chair had been examined and ready for pickup.. drove an hour to find the chair still in the box.. chair made in China .. terrible quality!!!
Mar 25th, 2024

Love this store! Jaziah was amazing at helping us with a design! Literally will be coming back to her with more home projects!!! Thank you so much!!!
Mar 18th, 2024

Feb 29th, 2024