Smile Design Dentistry Fletcher

Not a professional crew. Appointments don't mean anything to them. They will cancel on you and tell you when you get there.
Apr 9th, 2024

Awesome place to go. These people work with you. Was very satisfied with my appointment.
Mar 24th, 2024

I had a wonderful experience and the entire staff was great. I appreciate the time my cleaning took and recommendation I received during the whole process. Such a caring and kind person working on my teeth. Thanks
Mar 24th, 2024

Mar 4th, 2024

This was by far my worst dental experience. I scheduled an appointment, I had to unfortunately scheduled the day of the appointment, and when I spoke to one of the receptionist and informed who what time I would like to reschedule for, she said Are you sure you can make that one?. Her name was Ashley and I was so shocked when she said that and I told her thats a terrible question to ask someone. Fast forward I proceeded to come to my appointment on the scheduled day with high hopes and I entered into a what felt like a cemetery. Customer service was non existent. The smiles at Smile Design was a fictional fairytale. And to make a long story short, the provider was passive aggressive. After he reviewed my x-rays, he began to explain the results to me in his dentistry vernacular. When I asked him to simplify, he couldnt help himself with the dentist jargon. I got a vague understand so when I asked him practical questions on is this what he means, he got annoyed and began to give me the youre the expert, not me sarcastic look. Anyways, those are the main things that happened. I wont write off the entire smile design dentistry, but that one in particular off of Fletcher was horrendous. Edit: Natalie the Regional Manager called and was pleasant to talk to. She apologized about my experience and suggested that when my cleaning is due, to try out one of the other locations. I definitely appreciated the call, her listening to me, and her expressing empathy. I told her that I dont want to schedule another appointment right now, but I will not allow one bad apple to ruin the bunch. For those reading this, she did mention that she will talk to the appropriate people to make sure the behavior at that location improves. So hopefully that is the case and my review will be considered a stepping stone for improvement to the Fletcher location.
Mar 3rd, 2024