Chase Bank

I almost left the Chase Bank but because of Louisa, my problem got solved! When you put money in the atm, do not put too much in there and make sure that the money is folded. Never put too much cash in there or else it will get jammed up and it would be better to just go to the teller to get your money.
Mar 4th, 2024

Dislike Chase. I am moving all my accounts from them.
Feb 24th, 2024

Horrible customer service. Too lazy to help in person, they tell you to go take care of things online
Jan 26th, 2024

I had an appointment at this location for 1 pm with Dianne to notarize a document. I showed up to my appointment and Dianne realized that she did not have her notary stamp on her, so she sent me to another branch and assured me that they could take me as a walk-in. I showed up to the other branch and there was a long line. When I reached the teller, I told her that I had an appointment to go to at 2 pm and that I was sent here from the other branch with the understanding that they would be able to fit me in. I waited for as long as I could before having to leave for my next meeting I am a busy professional and set an appointment to avoid unreasonable and untimely delays. I wasted an hour in an attempt to get my document notarized and still was not able to do so. The service was very unprofessional and I am very disappointed with the Memorial and Waters locations.
Apr 7th, 2024

We are leaving Chase because of this branch. I have gone in their twice this week and both times have been a disaster. No one watches the waiting area. The lady behind the wall let me sit there for almost 20 minutes, she came out because she was looking for her next appointment. Her appointment wasn't there so I asked to be helped. She wanted to wait on her appointment and not help me but had to insist she help me. You would have thought that I asked for her first born child. It was a quick matter and fixed in 5 minutes. Today I went in needing a notary. Tried to call beforehand but no one answered the phone. Went in. Sat in the waiting area for 30 minutes. There were FOUR tellers helping people, when that line died down they all disappeared. Literally disappeared. No one came and asked what I needed, no one even looked my direction. I will add I had my 2 month old with me who was cranky and that still didn't get any attention. We're done. This bank is the worst. Edit 12/22/2023: this bank is still terrible.
Dec 24th, 2023