Wells Fargo Bank

Had an appointment to open an account, James was amazing in explaining everything in depth and overall very kind, Kim and Margarita were super sweet and helpful to me as well. Great team you have.
Mar 11th, 2024

Very low wait time and James Cochran was amazing with his knowledgeable help and guidance. As a finance novice, he patiently listened to and answered all my questions and helped me make the ride decisions that suited my goals. Thanks James!
Feb 27th, 2024

I wanted to close a business account, I walk in and they turn me away saying they are too busy to assist me and call customer service. I came in the store to avoid calling costumer service.
Oct 14th, 2023

Been calling for almost an hour and it seems that the people over there are just too lazy to answer the phone and I see the live status over there on my computer and it says "Not Busy" and yet nobody will answer the phone...very unprofessional. Looks like I will have to spend the gas and time to drive there just to get a question answered because of the very poor and lazy customer service.
Aug 9th, 2023

2/5/24 Lowered the rating further because only reason I even lookup the bank physical hours is for notary services and this place never has an appointment available. If you dont provide notary services or dont want to - please take your site off the scheduler page. Changing this to a lower rating now as of 1/10/23. For the few times I go here now, this last weeks experience makes me more to not go there. Went to notarize a single form and was told the notary was not available for the rest of the day. No effort whatsoever to see if they could squeeze me in or something; said everything is by appt now. Its such an inconvenience now that everything has to be preplanned and walk ins are not just the norm. And the staff attitude was not very accommodating either- seemed to think that why even entertain free loaders if they dont have to. You dont have to be an account holder to get things notarized here but they wouldnt know unless someone asks. Anyways, even though the next door UPS store charges $10 to do it - will just go there without taking all this trouble to call up and plan for our mundane things in life. The 5 star one is below: Went to get a document notarized and Sophie, the branch manager was completely awesome. Really welcoming, warm and a very pleasant customer service attitude. Keep it up Sophie!
Jan 19th, 2024