The Park at Palermo Apartment Homes

We loved living in that apartment complex, we stayed in 806 for a year, it is very quiet, no noise or disturbance, the very professional workers are always willing to help, thank you very much Yunelis for all your attention and help, the maintenance guys always respond to needs. Super recommended from us. Thank you all.
Mar 5th, 2024

Our experience so far has been really satisfactory. When we have needed it they have attended to us promptly. The staff is super friendly. We are very happy here. The only thing is the gate that never closes, the rest is fine.
Feb 11th, 2024

Dec 2nd, 2023

Poor sense of urgency, I'm glad my parents moved out, every time there was a needs of repair takes forever and the last time their a/c broke was reported daily, no maintenance employee ever went to fix the emergency matter, wasn't until a week after that the office actually placed the request and even then nobody showed up to at least placed a temporary a/c. They don't care about their residents from my perspective, and the manager she's petty and give such attitudes. There's better, cheaper and with sense of urgency apartments around the area, if you're looking to move around here,skip this one.
Aug 5th, 2023

For those of you looking to potentially move into these apartments, don't do it. Listen to all of the negative reviews here because they are very much correct. This place loves to charge $1,499 starting for a 1 bed/1 bath, yet the leasing office does barely anything to help if there are issues, so not quite worth the amount you pay for this place. Maintenance does their best to come to your apartment but how do they come if the leasing office doesn't tell them?? Our power in the kitchen has gone off multiple times and the first time we reached out to the leasing office, they said someone would come and NOBODY came. If it wasn't for me using the electric breaker, we would've never had our electric stove turn on. Today our kitchen power went off again and I called and they said someone would come. We waited for a while until I decided to leave a voice message for the emergency line because how were we supposed to make food tonight if our microwave wasn't working? Finally someone did come and they said it was our microwave that does not work and that we would need a new one. So now we don't have a working microwave and I understand that there is no way for the complex to get a microwave asap. We received several letters informing us of an upcoming rent increase, and were advised to provide a written notice if we did not intend to renew our lease. I duly submitted the letter to the leasing office. However, I was surprised to receive a voicemail message from them two days later, offering us the option to renew our lease for another year at the current price, without a formal letter or email. I found this unprofessional and was not willing to trust such an informal agreement. At this point, I had little interest in continuing to reside in this complex. Noise disturbances from the residents upstairs proved to be stressful, to which we had initially reported to the leasing office with no official response. Furthermore, the smell of marijuana from the same resident, which persisted due to closed windows, caused discomfort for our sensitive pets, leading us to address the issue ourselves, in which the upstairs neighbor repeats quite often. In addition, the couple across from us kept leaving their trash outside. The disregard for rules and policies led to a roach infestation throughout the hallways, demanding necessary pest control to come and spray the entire hallway. It is evident that the person in charge lacks the necessary skills to manage the facility effectively, causing significant inconvenience to tenants who have paid for the price you are paying. The lack of reinforcement of policies by management such as sending out email/ letter reminders on trash and the need to call out tenants gives cause for concern. We regret having to write this review, but we are compelled to express our lack of insatisfaction, despite our initial hope for a better experience. Despite the office's responsibility for maintenance, the fact remains that no tenant should have to feel uncertain about whether someone will address their concerns adequately. Management is critical to the success of an apartment complex, and the negative reviews all seem to point to a lack of competence from the management team. Actual successful complexes maintain clear and consistently enforced policies and foster open communication through regular email and letter updates. However, this complex seems only concerned with issuing reminders for apartment rent, even if the tenant is only a day late. It appears that monetary gain is the management's sole priority. Edit 10/13: I saw the reply and yes I lived here, I will not provide my name for you to locate in your system because I already moved out and will not be renewing the lease. I still stand by what I said, unfortunately I really wanted to love this place but you dont get what you pay for here. Thank you.
Oct 17th, 2023