PuroClean Corporate Headquarters

I do feel bad for the person that took the call as it was totally noticeable that she cared but eventually probably told to sweep it under the rug by the owners. I can't believe Allstate would be doing buisness with such liars / thiefs. But let's see what allstate does. This should be more of a 1.2 star with the people you companies you deal with. You know I also got offered to buy 5 star reviews just never took it. Not implying that you did just speaking my mind.
Jun 1st, 2023

Oct 9th, 2022

Jun 28th, 2022

The best company for water mold fire damage for business or private recommended give them a call first
Jun 15th, 2022

I have never posted anything negative about a company ever... but the experience that I have had with PuroClean of Flower Mound deserves a warning to everyone that I know. We had pipes burst in our house on 12/23/22. Marco Rodriguez came in acting to be our saviors and "here for us." They make you sign an open-ended contract with no estimate to begin the work. So as we are standing in a lake in our house, I signed. It states that payment will be due in 30 days from the customer, regardless of when insurance pays you. I asked how much I could expect the bill to be in case I had to pay out of pocket while insurance processed. He stated that a normal claim is $3500-4000 but ours would be more. I was thinking that meant $7-8k on the high side. Imagine our shock when an invoice for over $15k came through. I sent it insurance immediately. My insurance company said they would review the charges to make sure it was fair market value. My insurance cut me a check for $8513 and advised me that this was the appropriate amount for their services. I paid that check to Marco by the end of February. He then began to heckle me continuously that I owed him the balance because insurance can't control his rates and the contract was between us. He then called me and said he would be willing to settle and came back at $10k. I refused and held to what my insurance told me. I had not heard a peep from him for over a month. I then started receiving non stop calls from a collection agency (NCCG out of Lewisville.) this week. They said the information they had is that we owe $22k and had not made a payment. They said there is a lien on my house and they will report to credit bureaus... mind you I have zero emails, letters or any legal documents from them. The lady who calls is rude and condescending.
Apr 18th, 2023