The Animal Hospital & Pet Resort at Southwood

Mar 27th, 2024

I am not happy with the service at Southwood Animal Hospital & Pet Resort. My dog stayed at the pet resort for 7 nights and was charged for 8. My dog was also given unauthorized canned dog food. I brought my own Wellness Core dog food since he has sensitive stomach issues. He also smelled when I pick him up and should have received a complimentary bath that was included.
Mar 26th, 2024

Mar 22nd, 2024

After bringing in my chihuahua puppy for a tick bite, following an appointment at 4:30pm as advised by the office, I experienced a disheartening encounter. The vet briefly examined the tick bite, prescribed flea and tick prevention, and the entire process felt rushed. Despite paying my $120 bill, I later faced persistent calls from the office staff questioning whether I had taken home a whole box of prevention instead of the single dose I was charged for. The accusatory tone and assumption that I had "stolen" the items were off-putting. I had received the boxes, paid accordingly, and now find myself addressing their errors. Despite this frustrating experience, I plan to pay my bill, emphasizing that customer care should outweigh a mere $100 discrepancy. Regrettably, this ordeal has led me to seek alternative veterinary services, and I'll share my story with those in search of a reliable vet.
Feb 15th, 2024

I reviewed the Animal Hospital and Pet Resort many years ago under my maiden name (when we first brought our dog here), and I wanted to update and reinforce how awesome the vet and resort people are. They have always given our dog the best care. They rock!
Feb 9th, 2024