Capital Health Plan

Today I made 15 weeks pregnant and my provider suggested I called Member Services to clarify co pays/out of pocket expenses before going to get lab work. I finally get through and Im explain everything my provider explained to me and the lady on the other end of the phone belittles me and speaks to me as if Im a toddler. She had the worse attitude of a woman who claims to been with the company for over 28 years and is the MS Coordinator. Im not sure what her deal was but she should definitely check her attitude at the door when working in public service.
Apr 7th, 2024

Switched to CHP 01/2024. The only great communication comes from billing. No follow-up from nurses line. No follow-up for referrals. The "technical support" line for on-boarding new members always says, "we re experiencing high call volumes, please call back at another time". This since January 3. Paying a LOT OF MONEY for horrible service.
Feb 2nd, 2024

Jay H the phlebotomist at the labcorp at Centerville Road location was a great man. He really had me cracking up. His personality is very great. Just in case I forget to call I just wanted to leave a sweet message about him. Great job Jay H
Jan 15th, 2024

So is great care there. The providers are wonderful but their logic as far as the business services go makes no sense so the name of the place is urgent care but you have to have an appointment so if youre having an emergency tonight and you want to make an appointment for tomorrow you cant do that you can only make appointments during the same day as the emergency is that youre having so you cant just walk into this urgent care because you have to have a schedule for it but if you try to schedule it before you want to go say the next day or the next morning then you cant do that Im not sure who came up with this but this is stupid and I understand how doctors offices work, but this is in a doctors office. This is urgent care, so why we even make an appointment for an emergency?
Dec 4th, 2023

Having 9 speed bumps (3 sets of doubles included) in a small area is overkill and tearing up vehicles! No matter how slow you go, its still rough on any vehicle. Other people work in the area and none of us are happy.
May 19th, 2023