PROTOCOOL Cooling Solutions

fail to communicate! still waiting for parts from the supplier. a company so big with so small customer service,no effort to help. fast to charge $95.00 just for a visit.have to use a regular ac tech,to get ac running. need to think more on their customers.
Nov 23rd, 2023

Tech was professional. Every detail of the service was explained in advance and every detail was completed to my satisfaction. The evaporation coil that was leaking had been installed only 7 months and was still under warranty both for the part and the labor. When I contacted the company the day after service, they said that the part had been ordered and it would be a couple of days before delivery. I called back each day and was told that it was ordered from out-of state and it would be a week for delivery. The part arrived and was professionally installed but my labor warranty expires next month and I was told that if the new coil goes bad, the cost of labor will be mine. So, even if this lasts only another 7months, I will have the cost of labor to replacement. They should at least offer a one year labor warranty on the new part. Service: HVAC system maintenance
Nov 19th, 2023

Dont waste your time and money with this company. My mother had a brand new ac installed 3 years ago in her condo. Indoor and outdoor units. 3 years later because her ac is not turning on at all, we find out they incorrectly did the installation without access to a drainage pipe. So here we are, only 3 years later having to PAY THEM to do what they should have done the first time around. We have yet to find out why the ac wont crank at all though..
Nov 18th, 2023

Nov 14th, 2023

I highly recommend Protocool. Above all things, theyre honest and dependable. I call them whenever I have an issue and they address it it a timely manner. Youll agree if you give them an opportunity!
Nov 4th, 2023