Wallace Collision Center

Service: Body & Trim
Mar 25th, 2023

Jan 10th, 2023

So far they have been professional, friendly and helpful
Oct 14th, 2022

Nov 14th, 2021

I went in on Jan 4 got a quote for repairs. They told me to order the spoiler and call them to schedule an appointment once the SPOLIER came in. I called friday and left a message. No call back so i called Monday and they said oh we cant do anything until later march but we also need a credit card authorization form filled out. Got the email..filled it out and they didnt call me back. So i called yesterday and they said oh...we willl call you right back because i don't think we can do those repairs now."...what? Ok no call back. Finally called today...transferred to the new collison manager he says "oh we cant do that because your car will throw codes and then Tesla won't correct it. I said sir thats not true they will clear my codes..."oh and we cant get that part" but the other manager could? "Yes he went through another outside source" and you cant? "Well we could but" but what??? "Well ok if you order the part i can put it on for you, but why would you want us to do it when you can take it to Tesla?? BECAUSE sir, You WALLACE Collison came highly recommended and because i would have to drive the car all the way to Palm Beach get a ride back then drive down again to get the car!!!!!!! i hung up POS manager and group...I HATE getting the run around. In response to your comment to contact the BS manager...he is the one who I spoke to and also ask me "Why would I bring my car to Wallace Collision"....Maybe you should ask him why he has no faith in the company he works for.
Feb 4th, 2023