Walmart Auto Care Centers

They never have tires in stock and they tell you to order them online and I made my appointment to then say it was delayed and they changed my appointment for another week away...so I tried to cancel the whole thing so we could go get tires somewhere else and it only cancelled my appointment and then took my payment... so I called today 4/28/24 to see if they had my tires...it took them a while to find them but he finally did.I tried to get an appointment for this weekend and he was having trouble setting me an appointment... finally he said he would call me back with one but he never did...I will try again tomorrow.I would never recommend this place to anyone..
Mar 24th, 2024

Walked in and the manager said he isn't doing any work today. Totally bizarre. Had to drive off with a leaking tire and desperate.
Mar 21st, 2024

I brought my daughters car in for an oil change yesterday on 3/23. When I asked about the wait Jessica at the desk informed me it was a really long wait she suggested I come back today 3/24 early and it would be Much quicker. When I arrived today around 7:30 I got in line behind 3 others and waited. No one came to the desk to help for a few minutes so I asked the other people in line if they had seen anyone or rang the bell. After finding out they had all been waiting for a bit and had not seen anyone I knocked on the window to see if someone would open the door to let me out but instead Nelson the team leader came in. Nelson helped everyone in line and was very welcoming and quick. After an hour and a half I came back to check on my car and was informed again by Jessica there was a car being done, one more car, and then mine. When I asked how long it would be so I could be picked up I was informed it was only going to be an hour so I decided to stay. After an hour I stood up to look out the window and Jessica assured me my car was next and about to be pulled in. After telling me this she went outside to talk to one of the men. About 5 minutes later another woman walked in to inform me my car was being bumped for an appointment. Obviously I understand there was an appointment, however had Jessica given that information to me when I asked originally I would have left to go home when I had the opportunity. I asked to speak with the manager and explained I understand they are busy and I can see them all working but it is INCREDIBLY frustrating to be told wrong information and waste an entire day waiting when I could simply have just gone home. I explained that at no point in the multiple conversations I had with Jessica l, over the two days, was I ever made aware I could even make an appointment. I did share that my frustration was not with how long the oil change was taking but just that if I had been told it was going to be four hours instead of the much quicker I would have made arrangements to leave rather than wasting an entire day in their waiting room to be told once an hour I was next. Nelson was again very understanding and told me he would do what he could to get me along quickly. I have always taken all of our cars here for oil changes and this is not something I frequently deal with. Communication from the desk (which would require someone to actually be there to answer people and the phone) would avoid so much unnecessary conflict in that department. While I was dealing with my issues it was clear with the three others and the phone calls I could overhear that this was the same underlying frustration everyone was experiencing all weekend. Again, the department has some gems. All the guys in the shop working seemed to be steady working and Nelson was the most pleasant person I talked to all day. Jessica at the front desk seemed like she wanted to be anywhere but the desk and wanted to talk about anything except what was happening in the department. I will also say there was a second lady who came later to work the desk with a long brown braid that was also very helpful and nice.
Mar 21st, 2024

Mar 9th, 2024

Feb 29th, 2024