ERA American Rentals - Shalimar Office

Great rental company. Nice people
Mar 3rd, 2024

No problem during my lease, but such a nightmare at move out. Not only do they charge an exorbitant cleaning fee, but they will find things to charge and withhold the majority of your deposit. I disputed to no avail. Also, two years later and I still havent been removed from the meld account. Be prepared for a headache.
Feb 16th, 2024

Ive been using ERA to manage my property since fall of 2021. Generally few problems. However, as the house has started to need maintenance, Ive been incredibly disappointed with their ability to maintain the home. On 1 January, my tenants submitted a work request due to a plumbing issue with the hot water heater and stated that the kitchen and laundry room were flooded. The maintenance request said they had called the emergency maintenance line and no one answered, resulting in extensive water damage. When I didnt hear anything from Property Management, I tried to get a hold of maintenance and called and left voicemails on 02 Jan, 03 Jan and 04 Jan. On 5 Jan I finally got a hold of someone. We talked through it. He was very apologetic and agreed that they shouldve sent someone out much sooner. He said water extraction had been sent out on 3 Jan, but they would cover the cost since it shouldve been handled sooner. On 09 Jan the maintenance lead called me to tell me that she did answer the phone on 1 Jan and that everything has been handled promptly so I would be charged for all of the water extraction services because it was not her fault. She claimed the tenets exaggerated the damage and she had handled everything within a day.. which is clearly untrue. My biggest issue with ERA is that they are extremely hard to get hold of. I feel bad for tenants and will look to self manage in the future. From the way this was handled. I have zero confidence any regular maintenance has been done over the last couple years. I would not recommend ERA for property management
Feb 9th, 2024

Jan 20th, 2024

Jan 17th, 2024