USF Federal Credit Union

Alford Mathews at The Clark Road Sarasota Branch has Been a God Send in Helping me and my Family. I Also want to Praise Dominique Lewis on the 800# Telephone Line, God Bless Him and Member Services Also, Nettie Ibold at the Clark Road Branch, Amazing
Apr 1st, 2024

Awesome staff and awesome bank! Leaving Wells Fargo and coming to USFFCU was the best financial choice I ever made! Highly recommend banking here!
Feb 5th, 2024

Shawn ( or Sean ,not sure of spelling)and Nettie were extremely helpful rectifying fraudulent charges to my account.They are the ONLY ones who deserve 5 stars.They were very knowledgeable and friendly.(Actually,all the staff there made it a warm and friendly atmosphere).They both spent well over 1 hour working with me on my situation.I feel they were tuned in 100% to my frustration of failed attempts with USF corporate and online communication,whom were very unprofessional.(I give corporate 0 stars).
Jan 20th, 2024

I opened a new account at USF this week. I have heard that this was a great place to bank but they exceeded my high expectations. I was greeted as soon as I walked in. Almost immediately I was being helped by one of their bankers, Sean. He was very knowledgeable about the available options and explained them clearly. I do not have a financial background at all, but he took his time so I understand all my options. He was extremely helpful with a wire transfer that needed to happen and even called me in the late afternoon to confirm its arrival. I had some follow up work to do the next day; the staff at the credit union remembered me and greeted me like an old friend! Sean took time explaining different options that I was interested in available at this credit union. I was never pressured, only informed! I came away with a new account that will provide a much better return than what I had been receiving at the big chain bank I was using previously. USF credit union branch is conveniently located, comfortable and welcoming. Since this is flu season, I was happy to see that the bathroom is spotless with paper towels instead of the air dryers ( air dryers are a less sanitary way of drying hands. Since I am retired from a health care profession I notice these things!) I was also pleased to notice that they have a professional banker available who is fluent in Spanish. Its great to see a company that shows awareness of the banking needs of our whole community. I loved the sense of local commitment, high professionalism and warm service here at USF. This was the best experience with a financial institution that I can recall!
Dec 26th, 2023

Oct 9th, 2023