Rack Room Shoes

On 3/1/22 I visited the store and made a purchase with my debit card only one transaction about four days later I happened to look at my bank statement and noticed that they actually charged me twice for the same transaction this was an in-store transaction and I am being pushed to contact customer service who is saying it can up to 30 days to get my money back I should not have to contact my bank this is a matter that was an in-store issue and should be handled at a store level but everyone is telling me to contact customer service who keeps telling me it could take up to 30 days never will I shop there Again I know Im just one person wont make a difference to them but it makes a hell of a lot of difference to my money being stolen wont get me again
Mar 29th, 2022

Had nothing for youth's
Mar 21st, 2022

Mar 11th, 2022

(PRE-NOTE: I understand finding active staff is difficult after covid) They had 4 staff working. I went to check out the PUMAs, and the store is neatly handled. But all staff were somewhere else, backroom, front. I needed to get boxes from top rack. Step Ladder available, BUT NO (I understand), Not for customer use ie insurance. So, OUT OF THE BLUE, long-haired manager runs up to tell me, CANT USE THE LADDER. I pointed out the boxes, SHE got them, FOLDED THE LADDER and walked away, ONLY TO CONTINUE TALKING to her other staff member. I tried over 4 pairs, finally selected two. As I was walking to the cashier counter, there she was HAWKING ME & Talking with other staff. Finally a staff came to check me out. He went thru EACH PAIR of sneaker, as if I mis-organized them. Then, Placing the Sneakers Back in the BOX, he didn't use the PAPER separaters inside the box, He FORCED the pairs into them.. Boring I know, BUT MY POINT IS, "WHERE IS CUSTOMER SERVICE THESE DAYS?" completely missing.
Mar 8th, 2022

Promos are confusing
Mar 6th, 2022