Public Storage

DO NOT rent a unit here. I have had perfectly good rental experiences with Public Storage elsewhere, but not here. The booking experience was kind of annoying. I was moving from Texas to Florida. On the online reservation system I couldn't set the "move-in" date more than 2 weeks ahead of time for whatever reason and even called to inquire about it. They didn't do anything to work with me even though I was trying to get things lined up ahead of time. So I ended up reserving the unit anyway and paying for it before I was even physically in the state. When I show up the unit that was assigned to me was visibly damaged. The walls are completely covered patch-work style in plywood instead of drywall. This particular unit had a huge hole in the wall to the point I could see the contents of the unit behind it. I could have probably fit my entire body through that hole. I immediately tell the onsite staff and she's apologetic. She finds me another open unit (luckily there was one available) and asks me to inspect it. It was fine, still patch-work style plywood covering the walls, but no gaping holes in the wall. The administrative process of moving me out of the original, damaged unit and into the new unit was problematic. They ended up double charging me for the insurance or something. I kept calling and being reassured the charge would be refunded. I get a physical check in the mail weeks later. Fast forward 8 months. I buy a house and need to move out my belongings. I hire labor to move my belongings. As these men are unpacking the storage unit I am seeing TONS OF ROACHES scattering away from boxes. The movers handled it with grace, but I am horrified. I was afraid to move any of these belongings into my new home. Luckily I have an oversized two car garage and have the movers place all my belongings in there before I end up bringing it all into my home. As I'm unwrapping and unpacking things, I see these little brown pellets everywhere. A quick google search to find out they are ROACH FECES. In the cracks of my sofa that was shrink wrapped. Inside drawers of wrapped furniture. Inside boxes. Everywhere. On everything. I'm internally vomiting at this point. The next few weeks are spent deep cleaning everything to circumvent a roach infestation in my new home. I didn't raise this issue with staff because I honestly don't expect them to do anything about it. How much they care about their business shows in the condition of their units. It's absolutely insane that I paid $220-275 a month for this storage unit. Yes, the price increased after a few months of renting the unit. Also, they don't refund partial payments after the full month's rent is paid for even if you've vacated the unit. ***TLDR*** I am writing this review to warn others to stay away from this place. If you care about your belongings I urge you to find another storage facility and save yourself the hassle of deep cleaning everything you own or throwing everything away.
Mar 19th, 2024

Dont do it, Josie may be a nice person, but her leadership doesnt care, the facility is trash and German roaches run wild. I wish I could give a worse star, but I cant.
Mar 8th, 2024

Tia was really nice and help me with everything
Feb 23rd, 2024

This location is great and so are the staff. When there was a serious issue in the hallway i was in, the staff worked to get me accommodations for the inconvenience and they were very helpful
Feb 22nd, 2024

I have been a customer at this location for 3 years now. I communicated with my property manager that I had a death in the family and that I would be making a late payment or two. The manager assured me that she would document my file so no one else would call. Not only did the calls not stop but when I tried to make a payment on there app it would not process my payment. With all this.... A 55 dollar fee was applied at midnight to my account. I was told that this was to start the auction process. When I explained everything to the agent I was told he couldn't help me. Not an ounce of humanity left in the world for our fellow man. Just plain sad. I'll be getting my stuff ASAP.
Feb 6th, 2024