Firehouse Subs St. Cloud

Apr 9th, 2024

Great place to get a salad. Humongous portion and friendly staff
Apr 1st, 2024

Never coming here, first time and last. Waited 30 minutes for two medium subs, when theres only two customers in front of me. Bad service.
Mar 31st, 2024

Mar 5th, 2024

Update as of 3/9/2024: I have received an email in response to my review from corporate. I was informed that there is a trouble ticket assigned to my issue. Apparently, its up to the local servicing store to contact me and solve the problem. They have no deadline or time element. It could be a year for all I know. This happened on 3/4/2024. At the present time, no one has contacted me. Just telling a person that there is a trouble ticket doesnt solve the problem for the consumer. This group of 5 people have spent a lot of money at the St. Cloud Firehouse in the past. This poor reaction doesnt make us happy or wanting to go back there. Original review: My husband and I stopped by to grab dinner last night (2/26/24). The order went just fine. Unsweet tea was almost totally clear with no taste. The three young men preparing were having a grand conversation. My husband ordered a cheese steak and hook and ladder for me. My tomato and lettuce was on his cheese steak. Maybe too much conversation. The steak wasnt the quality that it has been in the past. Very leathery. My hook and ladder was ok but missing the tomato and lettuce. The amount of meat was less than it had been in the past visits. We used to really enjoy the food served there. In fact, my DIL asked me how our food was. I told her. She said that they experienced the same problem when they visited there. The same people working with lots of conversation. Is this the way Firehouse is going? If so, will have to find another favorite place. Not impressed.
Feb 27th, 2024