Wells Fargo Bank

This particular branch of Wells Fargo Bank located in Tradition @ 10330 SW Village Center is the most customer unfriendly in St Lucie County. Let me preface this by stating that I have been a customer of WF Bank for over thirty years before it was even named Wells Fargo. I have dealt with many various locations in both Palm Beach County and St Lucie County. This particular branch treats its loyal & local customers (at least in my experience) horribly. For example, I tried to cash a personal check from my elderly mother who was visiting some years ago and felt that I was being treated like a criminal. My mother and I finally walked out after a long, grueling & unproductive interrogation session in the managers office-much worse than the Principals office!! Recently, I was in the Tradition area and against my better judgment tried again to cash my Series E bonds. Just as expected, I was denied because my name had changed since they were issued 30 years ago, despite the fact that my SSN was printed on the bond. I had ID to prove that this was indeed a valid transaction. The manager would not even check. I dont plan on returning to Wells Fargo Bank at Tradition ever again, unless it only involves a very simple withdrawal from the ATM!! There are other branches with employees who really care about their customers by going out of their way to provide help and service! I have come to the conclusion that this branch cannot or does not care to deal with any transaction other than maybe a drive-through account withdrawal.
Jan 30th, 2024

Great service
Dec 16th, 2023

I have an account here for over 10 years - today I just wanted to transfer some money to a CD - the young lady at customer service needs some training- I understood I need an appointment to do that - but please let me know with education- no need to be so nasty ! I'm still opening the CD, and I did it on the web- but I'm closing my other account as soon as i get the appointment. What a difference customer service does - came back again, and Shari Phillips took care of my inquiry and invested my money with them. Thanks Shari for your proffesonial service with a smile.
Oct 7th, 2023

I came in to turn in paperwork to close an account. The branch manager turned me away without reviewing my paperwork telling me to come back for an appointment I almost left then when I came back she reluctantly took my paperwork to review, only to tell me it was nothing I needed to do. When I explained the paperwork she "read" she then told me I needed to mail the forms instead of coming back for an appointment. The branch manager is impatient, unhelpful; overall curt & unpleasant disposition.
Aug 29th, 2023

I have banked with Wells Fargo for years (probably 30+years). I have never, ever, not once, ever filed a dispute concerning a charge that I made. So on June 23rd I had my hair done at a place that totally ruined it.(and it cost me $221)I had to go to another stylist the following day to have it fixed.(Which cost me another $230+). So I disputed the $221 charge with Wells Fargo. I sent them pictures of my ruined hair and proof of the money I had to spend to have it fixed. No one on this planet could look at my pics and say it wasnt ruined. So, what does Wells Fargo do? They deny my claim!!! They say the merchant stated that she will fix my hair. Really?? When I called her that first day she never offered to fix it!! So I had no choice but to go somewhere else immediately. I was too embarrassed to go out looking like that. I have included photos. Please, everyone, look at them. How can this bank side with the merchant? Pictures dont lie!! So, I say, do your banking elsewhere!!! Wells Fargo does not stand behind their own customers. Shame on you Wells Fargo !!!! By the way, I have an appointment on Wednesday morning to close my accounts!!
Aug 27th, 2023