Chase Bank

We are planning a cross country move and need a new bank, as we are currently with a local credit union. My husband opened an individual account at this location and we went in today to open an additional individual account and a joint account. The representative we met with today said she could not help because she would have to stay 15 minutes past closing (5 PM weekday closures with no branch hours on weekends - very convenient for working customers). When we explained we are leaving in one day she suggested visiting a branch in CO. This sounds like she did not want to help versus could not. Likely planning to close my husbands new account and opt for a bank that values its customers and providing quality service. I second recent comments about poor customer service in this location.
Mar 12th, 2023

Made the switch from B of A thank God!!! This is by far the best customer service branch. Michael opened our accounts and then Emily opened my moms. Customer service was outstanding and the cleanliness of the bank as well. Thank you for going above and beyond for your customers it has not gone unnoticed.
Jan 1st, 2023

Walked in today to get a document notarized. They told me to screw off and go to UPS store and pay 10 bucks. We did. Looking for a new bank that puts my family first. To bad UPS store doesnt have an investment division. Looking for a new bank will be a pain but if my local bank is useless to me I might as well bank online.
Dec 21st, 2022

Money counting machine didn't count cash at the teller window properly. Teller said, "Sometimes this machine doesn't work." At. A. Bank.Froze all of our accounts for two weeks when we added a family member to our account. Had to live off credit cards when we don't do credit.Mortgage rep spoke to us unprofessionally as if she were representing herself personally instead of Chase.My family collected a lot of change. Took my kid to bank to deposit it. Coin counting machine broken. Only option was Coinstar at grocery store which collects a fee. Five year member of the bank and I couldn't deposit our change without a fee basically.We used to be Chase private clients, but no more. In the new year we're starting afresh at a new bank.Goodbye, Chase.
Dec 4th, 2022

Customer service is not their thing. Went up to a teller to deposit some checks, she looked like she didnt want to be there. Very unwelcoming. Felt like she didnt want to be bothered.
Jun 14th, 2022