Home2 Suites by Hilton Pompano Beach Pier

Nearby activities: The pier and many restaurants are all nearby. beautiful stunning location. Walkability: everything you could want is walking distance. seafood, Latin food, pizza, ice cream, the beach, bars, and local shops.
Apr 8th, 2024

Apr 3rd, 2024

There is a Seinfeld bit that, slightly adjusted, describes our stay: anyone can take a request, the important thing is the honoring of the request. The day before our stay we called the direct number listed for this property online to confirm if a pretty late checkout was available due to a late cross-country flight and were assured that it was. We then booked connecting rooms for us and our elementary age children to have adequate space and it seemed like this would be one less thing to worry about generally. It turns out that call went to a call center and Hilton interprets these requests more like suggestions rather than something that determines whether or not a reservation is made. There is a different definition of late checkout at the hotel and while it was kindly provided the only way to get the time we asked about initially would require a full additional night's charge. The connecting rooms was yet another fiasco as our kids were originally slated to be on a different floor and the first attempt to address it had them down the hall - it's unclear what Hilton's policy is for young children having their own room but this seems irresponsible at best and is against the policy of other hotel chains - while this was resolved by downgrading rooms that's 15 minutes I won't get back. This whole experience has been shaped by a mismatch in what someone on the phone said was possible and what the hotel staff is actually able to accommodate. I sincerely hope that Hilton takes the time to enhance their training and policies so there is alignment between the words that are said and the experience that actually happens. This ordeal, in the midst of a funeral, was so easily preventable and leaves me skeptical of booking with any Hilton property in the future.
Mar 31st, 2024

Home2 Suites by Hilton. Wonderful location to enjoy a quick getaway or a long relaxing stay. Perfessional friendly staff will ensure to accommodate your hotel travel arrangements. Take the opportunity to explore the culture of Pompano Beach. The beach is located right near the hotel, easily accessible to the boardwalk. The pool option is also inviting. Beautiful views with inviting amenities. The location also offers a wide assortment of fantastic restaurants all at walking distance... Make your next getaway Home2 Suites in Pompano Beach, Florida... Rooms: Comfortable inviting accommodations. Nearby activities: Wide a variety of great restaurants all at walking distance. Safety: Safe and secure. Walkability: Perfect for couples and family members. Food & drinks: Wide assortment of restaurants with incredible menus to choose from. Noteworthy details: Travel responsibly. As we all know, traveling to new destinations is all about exploration. Make it fun and make it exciting. Always make good choices.
Mar 25th, 2024

Great location and friendly staff. Nearby activities: Plenty of restaurants
Mar 24th, 2024