DICK'S Sporting Goods

Its a nice looking place.
Apr 5th, 2024

Anti 2A
Apr 5th, 2024

Apr 4th, 2024

Been looking at bikes for a little while now and Christopher helped me pick out the perfect one, thank you! :)
Mar 24th, 2024

On Saturday March 16th I made a purchase in the Pembroke Pines Florida store for Nike One Classic Dri-fit Cropped Tank Top (color is Smokey Mauve) to be shipped to my home as the Pembroke Pines location did not have the top in stock. On Monday March 18th my husband and I got a call from our community gate stating door dash was trying to make a delivery. Well, of course we knew this was a mistake because we did not order FOOD! Who knew that Dicks Sporting Goods was now using DOOR DASH to deliver clothes!!! Later that evening I got a text from Door Dash stating they were trying to make a delivery from Dicks and could not get in our community. As a result, they will return item to the Plantation Florida store. No problem! Misunderstandings happen. I planned to go pick up at Plantation location. Well, yesterday, Tuesday March 19th on my way to Plantation to pick up my item, I called Dicks Plantation to ensure my item was there. I explained the situation to the associate and was put on hold for 12 minutes that I eventually had to hang up and call back. I called back, got another associate (had to explain the situation again) who then called the manager JOAS BAPTISTE to handle the issue. Mr. Baptiste then proceeded to tell me that I need to call DOOR DASH as this was no longer Dicks problem! To be honest, I was very irate at this point as I did not and would NEVER order clothing through DOOR DASH. The manager did not ask me what item it was nor the order number. I tried giving him the order number, he said he is no longer able to locate with order number. Did Mr. Baptiste (as the manager) ask me what the item was to see if it was even in stock in his store? No, he did not try to de-escalate the situation as this was my problem (I needed to call Door Dash per manager). The only solution he had for me was to deal with Door Dash. I hung up the phone because at this time Im steaming upset. I then called the Pembroke Pines location (I think the team member was Jeremiah?). He was profoundly helpful! He explained to me that more than likely when the item was returned, I would be refunded. He gave me the customer service 877 number and explained they would be able to assist me more. I called the 877 number and spoke with Jodi. Jodi could see that I was refunded (did not reflect on my card but Jodi explained I should see it on my card in 3-5 business days). Jodi then looked to see if the item was available at the Plantation location where DOOR DASH returned it. She was able to tell me there were 2 left. I thanked her for being helpful and professional. I then was able to purchase the item for pick up at the same PLANTATION location (felt more reassured that I was being reimbursed for the original purchase). Drove to Plantation and got my item. Dicks Sporting Goods, why so much aggravation? Are you training your managers? Do all your team members know that youre using a 3rd party (DOOR DASH) so they may tell customers to be aware that Door Dash may possibly be delivering there items? Do your managers know that your customer service 877 number can assist customers more and have access to more information? Do they know if Door Dash returns item to store, that they can reassure customer that they will be refunded and in the meantime (to de-escalate situation) they can ask the customer what item and check to see if said item is in the store? Train your employees. Do better Dicks.
Mar 15th, 2024