All In One Pet Parlor

We appreciate you taking the time to leave us a review. 🐶

Hi Mr. Weinberg. This is the business manager at All in One Pet Parlor. I wouldn't normally respond to such a nasty review but your disrespect and misrepresentation of events are worthy of a response. Even though in your previous visits we've been able to complete Sidneys service by 11am, doesn't mean that it will be exactly that way every visit. We do out best to be accomidating to special requests but when working with animals unpredictable things can happen to throw us off schedule sometimes. We are a small business and have a small team of very well trained employees, in this case one of our team members had to have emergency gall bladder surgery and was stuck in the hospital and needs time to recover. Instead of rescheduling all bath appointments we agreed as a team to take on extra responsibilities and get it done. I honestly couldn't be more proud of how our team performed given the added pressure. What your calling a bath and brush only actually consists of a lot of more than you must realize. Sidney recieves a deep cleaning shampoo, a shedding shampoo followed by a deep conditioning treatment and a wet deshedding in the tub with a special tool to get all the undercoat out in the tub. He then gets to be completely hand blow-dried, a final dry shedding to get the last remainder of loose hair off. He then has his ears cleaned and toe nails trimmed and smoothed out. Then the potty area cleaned up and the paw pads shaved. Finally we give him a finishing spray to shine up the coat and put a bandana on and the service is complete. For large dogs it's a time consuming process. Sandy opens the doors at 7:30 as a courtesy to people who need to drop-off before work or school or those who need to pick-up before 12. Even understaffed your babies service was completed by noon and you picked Sidney up at exactly 12:37 as stated on the receipt. Being a larger dog Sidney requires two other employees to be present in order to safely lift him into the tub to start the service. I was the first one to arrive at 7:55 and I noticed Sidney was nudging the kennel door with his nose. (something that happens when dogs get anxious) I immediately moved Sidney into an open playpen area that he had to himself with a clean blanket to relax with. Sidney was given plenty of space to be comfortable for the remainder of his time with us. You were never lied to about that happening. You're issue regarding the tip could have been resolved in the salon before you left and can still be resolved now if you'd like, it's an easy thing to reverse. Our salon can get loud at times with the blow driers and the phone ringing and sometimes the dogs waiting for pick up can add to that noise and I'm positive it was a issue of hearing as Sandy's hearing isn't the best anymore. As for you mentioning Sandy and Joe, it's obvious to me you have no idea about their character at all. They've given their litteral blood sweat and tears into serving the community for 25+ years creating an environment for animals to feel safe and comfortable. We've all committed our lives and free time to help all animals, rescued and many with disabilities. Because it's a passion, no one is getting rich off of it we do it because we love to work with them. And some have tempers and we still manage to safely complete the service. Its obvious to our returning clients that we care about the animals first and foremost, it's unfortunate you weren't able to see that in us. I'll leave you with a bit of advice, you may want to look into a mobile groomer as they will be able to come to you and you can check in with your pet during the process. That might be a better fit for you and Sidney. From one animal lover to another I wish you and Sidney nothing but tail-wagging good times in the future!

Thanks for the kind review. Dakota is such a handsome boy and was really great for a first timer. He's welcome back anytime. 🙏