Aéropostale

I want to give a shout out to Zack from the Pensacola store. He was very helpful, professional and knowledgeable helping me out with my return. What an absolute amazing costumer service! Thank you so much! Keep up the good work!
Mar 31st, 2024

Aug 28th, 2023

Aug 28th, 2023

Its been over a month and a half for my package of three pairs of shorts. First package I was told got lost yet the post office never received it. Then I was told it would be replaced & well that one got lost too but never received at post office. Never got tracking numbers for either. Customer service has been no help, they just keep repeating the same phrases as before with the first package. A month and a half! I was going to order my kids school clothes from here but Im scared to anymore because aeropostale cant seem to ship it out to me! This is getting ridiculous. I was fine when the first one got lost but again?!
Aug 4th, 2023

Had a fantastic experience today with Olivia. I had placed an in-store pick up order last night, approximately 2 hours before store closing. I waited 2 hours after store opening to go into the store to check on my order, as I hadnt received an order ready confirmation. I inquired about my order, and was met with a glitch in the system where my order wasnt retrievable by the in-store system. I tried the items on in store and decided I didnt want to purchase them anyway, so Olivia assisted me in my return. Unfortunately, because my order wasnt showing up in the system, Olivia went above and beyond to call customer service to get instructions on how to cancel my order, all while still tending to customers as the only retail associate! She was pleasant, friendly, and extremely helpful. She never made me feel like a burden! Hands down one of the best customer service interactions Ive had at Cordova Mall! Thanks, Olivia!!
Oct 12th, 2023