Digital Security Inc

We purchased a camera and alarm system 10 months ago and spent nearly $13,000, everything was great until he was completing the installation then comes back to tell me this thing cost me more than I thought and I need to charge you $150 more, I said no I explicitly told you what we need if you underbid that, that should not be my issue then the keypad for the alarm stopped working in the first month which Roger the owner came out and replaced, then a few months later the screen went blank again, this time he helped me remotely and now the screen is blank a third time, I called roger and now he tells me to repair the stuff that he sold me less than ten months ago he wants $125 service fee. I was shocked that he would even ask me for that within the first year, of a product he sold and installed for me. When I said I will not pay that he then goes on to tell me that he is cancelling my monthly service fee contract. So now, I have a broken keypad for my alarm, he cancelled my service contract. Horrible horrible customer service from this company. If I ran my company the way he does I would be out of business. I have never written a bad review ever for anyone or any company but I guess there is a first for everything.
Sep 29th, 2023

Aug 29th, 2019