Shake Shack The Gardens Mall

This place wants to charge you almost 20 bucks for a cheese burger but will rudely tell you get to the kiosk to place your order. What's the register for ? Where's the customer service ? A register should be available from open to close and I shouldn't have to be rudely pointed to some b.s kiosk I don't want to use. I wont be back to any shake Shack alot of cheaper options or even more expensive ones where workers are willing to provide service and talk to customers. You have the kids fooled and that little after school crowd but their are grown ups who still want their service with their 20 dollar burger. My kid won't spend another dollar here. Every other restaurant in the food cafeteria has registers and smiling faces willing to help. Maybe ownership or the company shoukd take a page out chick fil a book of service and how they treat customers. Disgusting shake Shack do better.
Apr 9th, 2024

Apr 8th, 2024

So we ordered the burgers as doubles. They came out so smashed the buns were folded. The avocado was brown and the bacon burnt. I also ordered the bacon cheese fries, everything cold and the bacon was burned. Wasted money if you ask me.
Apr 7th, 2024

Great place at Gardens Mall to get a quick bite!
Mar 24th, 2024

Karen is wonderful, friendly and efficient.
Mar 2nd, 2024