Verizon

Snake oil sales men. Tried to "upsell" me into the same model phone I have told me the newest model came out a month ago (a lie). Just threw words at me he didn't think I would understand to get me to buy the same phone I have .....
Mar 4th, 2024

I had a messy situation that was becoming a bad customer experience. Luckily, Rene Miranda works at this store. He took ownership of the situation with the highest level of professionalism, patience and sympathy for me as a customer. He was able to solve all the issues and get everything straighten out. He knows very well how to deal with the complexity of the system and has outstanding customer service skills. I highly recommend buying from him. You will have peace of mind that you are getting the right promotions. He will make sure that he sets up everything the right way in the system. I also saw Rene helping his peers so they could provide also best possible experience. Thank you.
Dec 9th, 2023

Rene and Merrick were extremely helpful in settling our cell phone problems. We are very appreciative. Evelyn Gutkin
Nov 25th, 2023

Only 1 person waiting, long wait times. Air conditioning was also out. The Verizon outside of the mall greeted us with tons of enthusiasm, and I would definitely go there in the future!
Nov 8th, 2023

BUYER BE AWARE OF THIS PLACE!! These people are a bunch of scam artists!!! The salesperson told us we were getting a free upgrade on the new iPhone 13 and ended up doing a bait and switch on us gave us the iPhone 14 with extra fees and monthly charges. When we realized this soon after, we confronted the manager Basit and Tabitha from the resolution center at Russell cellular & they both dismissed the fact that they changed our plan without us knowing and we were given the wrong phone. They told us that we can change the phone back to the iPhone 13 but would still have to pay extra and that the phone was NOT a free upgrade. I explained that the salesperson told us about their promo, said that our monthly payments would stay the same, and when I asked him for a receipt, he made me take a screenshot from their own computer showing the promotion. But they still would not honor the free upgrade and could care less about the experience we just had Which makes me believe that they intentionally have their sales team lie to customers about their promos and then charge more!!! I had to call the higher ups at Verizon Corp. to settle the matter. This place needs to go out of business for their dishonesty and extremely poor customer service!!!
Oct 27th, 2023