Digestive Disease Consultants of Orlando

While the medical care was great, the medical office staff have no idea what they are doing and through their negligence, place patients in unnecessary pain and danger. I have spent 2 months trying to get them to send simple records to insurance to no avail, still in pain, still with no procedure. I can often not even get through to speak with anyone. This is an absolute breakdown of patient care (which involves more than just doctor care, but also the essential medical records and efficient front end staff).
Apr 7th, 2024

Very clean the people were very nice.
Mar 4th, 2024

Very professional and knowledgeable doctors and assistants. They certainly made my daily life better.
Feb 26th, 2024

Greatly appreciate the respectful interaction and professionalism of staff and doctor.
Feb 22nd, 2024

This review consists of two parts. Firstly, I want to commend the medical staff for their exceptional care and friendly demeanor. They exhibited genuine concern and performed their duties with outstanding professionalism. However, my experience with the front office was disappointing. Their attitude was indifferent and they displayed a lack of concern for both my well-being and my input. Mary and Christy, in particular, were rude and showed a callous disregard for my requests. Despite repeatedly asking them to contact my insurance company or mail me the bill, their response remained consistently dismissive: "We are a private company, we don't operate in that manner." It was evident that their primary focus was on collecting payment upfront, rather than prioritizing patient care. Although my insurance covered the entire cost of the procedure, it took an excessive 60 days and numerous phone calls before I received full credit. This delay further underscores the office's disregard for patient welfare, highlighting their primary concern as financial gain rather than patient well-being.
Feb 1st, 2024