Orlando Health Imaging Centers - Spring Lake

I have brought my elderly mom twice to this facility for imaging - an Ultrasound & MRI - and both times weve had no issues. Mom has been attended professionally and fairly timely by the medical staff. Images have been clear and available within 3-4 days which isnt unusual. I would say the desk staff is average though but its the medical rendering and conduct towards my mom that matters most to me.
Jan 9th, 2024

Dec 25th, 2023

Great experience at Spring Lake Imaging. Yailem was so welcoming and kind during my check in process. She answered any of my questions well. Kunal was also welcoming and explained the MRI process very well to me. Accommodated my music ask and found the perfect music to play during my MRI. Talked me through the MRI and made me feel comfortable. They are both exemplary employees of Orlando Health!
Aug 15th, 2022

I was recently at the Spring Lake Orlando Health Imaging Center and the experience was far from professional. When I arrived the inside had the lights extremely dem so you knew the doctor offices were closed. There was no one at the guest service lobby desk. It was a very bizarre eerie feeling. I arrived at 5:45pm 30min prior to my 6:15pm apt. as instructed to do so. The lady at check in was on her phone handed me a clipboard with a few questions to fill out and I returned it to her within 5-7min. She told me to have a seat and I would be called. I was the only patient sitting in the open waiting area. They had house keeping cleaning, vacuuming, mopping etc. and they were not wearing masks properly. Like what is going on at this place?! Finally an hour after my arrival time I get called to have my MRI. The tech was friendly, but did not talk or communicate anything to me while I was inside the machine. I have had several MRIs in the past where Im told when they are about to start another sequence and about how long it will last. After I was finished she told me that the results would be ready in about 2-days. Usually they are within 24hours or less. The results were not ready for 5-days. I definitely do not recommend having your imaging tests done at this location.
Mar 27th, 2022

Nice facility however that will never compensate for the lack of customer service or sense of urgency. If you are sent here, clear your entire schedule and plan to be here way longer than expected. This is my 3rd visit and every single time, there has been an issue with the schedule, a technician running late or the entire department running behind.
Jul 23rd, 2021