Pella Window and Door Showroom of Orlando, FL

Never responded to me.... apparently they have too much money
Aug 31st, 2021

For years I have recieved mail about this company, I call to order a window and Install it myself, They have to come out do their own checking. I just want to purchase a window and install it myself.
Jul 8th, 2021

Great company to work for
Jul 2nd, 2021

Exlcellent job.
Jun 27th, 2021

Customer Service never gets back to anyone promptly. Very long wait time for service. Takes them 4-8 weeks to get products in stock. Edited response- Our corporate office chose to do business with Pella in 2006, and I have had to deal with this particular Pella store for going on 8 years now. My first review 5 years ago, is an understatement to the type of service we have continued to receive from Pella still. Not mentioning any names regarding awful service, but if a call service technician refuses to transfer a call to another representative and refuses to even pass along a message to another representative, they have serious training issues on how to deal with customers. If a call service technician says "I cannot look up your orders because you have so many orders with us" they have a serious computer data and service issues. If a call service technician says, they will have a item by a certain date, and 4-8 weeks goes by without a call or email, then they have supply/chain issues. If an automated email message says "a response will be sent within 2 business days," and weeks go by without a response, they have a serious response time issue in dealing with customers. Especially being a customer that has spent hundreds of thousands of dollars with Pella, we expect at least some respect during phone conversations and regular business dealings. But we rarely received that, except from a gentleman Mr. J. Rid. But apparently, Mr. J. Rid. is no longer with the company, which is a travesty because he was an asset to their company. It would make sense that they would no longer employ or retain good assets because their management has serious issues that need to be dealt with promptly and professionally. Unfortunate for Pella, our corporate office and I have finally decided to go with another window supplier. Their loss.
May 16th, 2021