Downtown Pet Hospital

My dog contracted fleas from the hospital. I recently had a deeply troubling experience with Downtown Pet Hospital in Orlando, FL, that has compelled me to share this review. My intent was simple: to have my Cavalier female dog spayed in a safe and caring environment. To this end, I made an appointment well in advance and even paid a deposit a month before the scheduled surgery, believing it to be part of the standard procedure. The series of disappointments began unexpectedly on the day of the surgery. Despite not having signed any agreement or being informed about a non-refundable deposit policy, I was told that my deposit would not be refunded. This was particularly shocking because no services were rendered for that deposit, and I believe such a policy should only be enforced if customers are clearly made aware of it through a signed agreement. Furthermore, my dog's visit for pre-surgery blood work resulted in an unexpected and distressing issue: she contracted fleas from the hospital. Even more concerning was the staff's approach to this problem; they pointed out the fleas as though it was a pre-existing condition and then promptly suggested I purchase flea medication from them. This situation not only raises questions about the cleanliness of the facility but also suggests a prioritization of profit over genuine animal care. The handling of both the non-refundable deposit and the flea issue has led me to question the ethics and motivations of Downtown Pet Hospital. It seems their focus is more on financial gain rather than providing compassionate and professional veterinary care. I am sharing my experience to caution other pet owners who are seeking trustworthy and empathetic care for their pets. It's crucial for veterinary practices to operate with transparency, professionalism, and a genuine concern for the well-being of animals. Unfortunately, my experience at Downtown Pet Hospital was far from this standard. I hope this review encourages potential clients to carefully consider their options and prompts the hospital to reassess their policies and practices.
Mar 19th, 2024

The staff at Downtown Pet Hospital are some of the most compassionate, thorough, and knowledgeable people in the industry. They are beyond patient and I never feel rushed when I have questions or concerns. The staff treats my boy like he is their own, and hes very comfortable with every one of them. They go above and beyond to make a scary experience as positive as possible for my sweet Diesel. We see Dr. Minton and have nothing but praise for her. She was excellent giving me updates during my dogs dental cleaning and the staff texted me pictures of him to ease my mind! I know he will always be in great hands here. Thank you DPH!
Mar 15th, 2024

Best Hospital around. We drive almost 2 hours just for this place! They are truly amazing people! Big shout out to the staff! Especially Misssyyyyy
Mar 6th, 2024

My family and I havent had the best luck finding a good vet who really cared for our Furbaby Elsa. But meeting Melissa and having her recommend this place has changed our lives forever! The whole staff was spectacular. From making us comfortable to the communication. We couldnt ask for a better place to take our baby.
Mar 6th, 2024

Dr. Rafferty is great and the vet techs are so nice and helpful.
Feb 20th, 2024