Orlando Towing Group

WARNING WARNING WARNING Go with a different company! Absolutely the WORST towing company in Central Florida! I used them last week to tow my truck, not only did they bend my rims but they had me driving from one auto shop to another trying to get it repaired. After hours of getting the run around they finally started being truthful about the fact that they were not going to take ownership of the damages they caused. The tow truck driver had no clue what he was doing when he loaded my truck onto the bed hence the reason why he bent the rim in the first place. Do yourself a favor, save yourself the heartache and DO NOT HIRE this company for any services they offer. I am only giving them one star because I have to in order to post the review. But they really shouldn't get any stars! Service: Car towing
Jun 28th, 2023

I recently had an utterly dreadful encounter with this company. They scratched the rim of my tire right before my eyes, and then shockingly refused to take responsibility for their actions. Their proposed solution? A measly $40 discount on the towing fee. I am beyond disappointed with their lack of professionalism, accountability, and disregard for customer satisfaction. From the moment this incident occurred, it was clear that they had no intention of rectifying the situation(insisted I use nail polish to fix it). Instead of owning up to their mistake and offering a proper solution, they chose to dismiss the issue and belittle the damage caused. It's truly disheartening to see a company operate with such blatant disregard for customer care. As a customer, I expected the towing company to prioritize customer satisfaction and take immediate steps to address the damage they caused. However, they not only failed to offer any sort of resolution but also demonstrated a shocking lack of empathy and accountability. Their refusal to fix the problem, apart from the pitiful $40 discount, is an insult to any customer who values quality service. The scratch on my tire rim may seem insignificant to some, but it represents the company's overall attitude towards its customers. Their dismissive behavior and refusal to take responsibility have left me with a feeling of deep frustration and disappointment. I trusted them to handle my vehicle with care, and they let me down in the worst possible way. I strongly advise against using for any towing needs. They not only damaged my property but also demonstrated a complete lack of integrity and customer service. I urge potential customers to steer clear of this company, as they clearly prioritize their own interests over the satisfaction and well-being of their customers. In summary, my experience with them was nothing short of a nightmare. The unprofessionalism displayed, coupled with their refusal to fix the damage they caused, has left me deeply dissatisfied. Save yourself the frustration and find a more reliable and responsible towing service. This company does not deserve your business or trust. Rating: (1/5) Service: Car towing
Jun 28th, 2023

Service: Car towing
May 26th, 2023

Service: Car towing
May 23rd, 2023

May 17th, 2023