The Pool Pleaser

I'm updating my review since it's been 7 years since my last submission. I want to commend the staff here, especially the Manager, Marco, who does an amazing job day in and day out for his customers. I have been going to this Pool Pleaser location for over 25 years. Jackie and her team have serviced my pool needs quickly and always provide a reasonable price for their services. A few months back, I brought in my Polaris Quattro Sport cleaner as it was not moving properly on the pool floor and walls. Marco diagnosed the problem with the gears, got the necessary parts ordered under warranty and completed the repair within a few days. It worked like new again. Today, one of the wheels fell off and I took it back in. Marco was able to fix it on the spot as it required one small part he had on hand. Now, that is what I call service! I would not think of going anywhere else for my pool needs, especially big-ticket purchase items like the cleaner. I recommend The Pool Pleaser to my Conway neighbors and believe they are an excellent small business member of our community. I highly recommend this business to all pool owners in the Conway area as well as anyone else who may be familiar their two other locations in the greater Orlando area. UPDATE: March 2024 - I want to let everyone know you should buy your pool equipment from this small business! They stand behind their products and contact the manufacturer when repetitive "lemon" issues come up. Twice I bought Polaris cleaners in the last 6 years, and I had problems with both products. Marco (Manager) and Damien (Service Professional) went to bat for me to get results whether I was under warranty or just barely past it. I spent $1,100 on a Quattro cleaner in March 2021 that broke down several times in less than 3 years. Marco has worked with the company numerous times for me. This time, Damien contacted the manufacturer and stated that I was a loyal customer for almost 20 years, explained the numerous issues with the cleaner and Polaris (now Fluidra) provided me with a new cleaner for all my troubles. Try getting that kind of service from a big box retailer or Amazon! Shop and BUY LOCAL!
Mar 17th, 2024

Sep 2nd, 2023

Such great & knowledgeable people and just helpful all around.
Aug 5th, 2023

Jul 9th, 2023

I have been to all the area stores and beyond looking to remedy my pool and it was just getting worse. I even hired a pool service and none of these stores and services could clear my pool. I went to Pool Pleasers on Hoffner Ave worn and desperate and was greeted by Marco who gave me simple direction and finally after spending many months and much more dollars other places my pool cleared. Thank you pool pleasers for Marco, after spending thousands elsewhere, I can tell you that he is worth millions! Thank you so much Marco for saving my pool (and my sanity) ..I will never forget the kindness and professionalism you gave me. I could not have done it without you, you rate 5 billion stars! The only area pool store to be trusted, they really care about their customers.
Jul 8th, 2023