Firehouse Subs Sand Lake

The food is delicious but I hate coming in here because the darkskin bald guy keeps starting arguments with his team. At first I thought it was friendly but it began to get more and more hostile. I been coming here for the past 2 years and Ive never seen so much unprofessional behavior. But like I said the food is a 5 star but the atmosphere and service overall sucks.
Feb 21st, 2024

Feb 14th, 2024

I just love their Italian on wheat!
Feb 13th, 2024

I have been coming to fire house for a very long time and every time has been amazing. On March 1st at 8 pm I came to this location which is my first time. The cashier and the cook were very rude from the start. The cashier didnt say a word to us while taking our order. Then when they finished our subs they put it in a bag due to the cashier not even asking if it was for here or to go. I dont know if they have control of the sign but it was off as well. The cashier instead of tending to the clients was more worried about her phone. My friends sub was the most soggiest sub we have ever had here at fire house. Then when she confronted the employees working here that night they got rude about why she wanted them to remake the sandwich. This was not what we expected from this place we love fire house. These two employees ruined that experience for us. If these employees dont want to work here then they shouldnt be working. Completely Disrespectful
Feb 23rd, 2024

If I could give 0 stars to this location I would. I have been a loyal firehouse customer for years & Ive never had a bad experience at any of their locations, until tonight (March 2nd) We arrived to this firehouse location around 8pm (1 hour before closing) and the sign outside was turned off. My roommate and I walked into the location and said hello, we were not greeted with the original Welcome to firehouse from the 2 women behind the counter. When we proceed to the register, the cashier did not even say ONE WORD. Did not ask what I wanted, or if it was for here or to go. When my order was ready, she just threw it on the counter & said order is ready. Once opening the box, my sandwich was EXTREMELY SOGGY. To the point, where I would pick it up and it just all fell apart. I approached the register once again, where the cashier was leaned over the counter, on her phone. I asked to please have my sub redone because it is very soggy and falling apart. All the cashier could say was everything that you ordered is in there, and you got oil/vinegar I explained to her that Ive been coming to Firehouse for a very long time and my sub has NEVER been made so poorly and I will like it redone. The cook then proceeded to say so you want it redone because its falling apart & I informed her that was correct. Its very disappointing that Firehouse is hiring employees with this horrible behavior and attitude. I will never be returning to this location and I would not recommend to anyone.
Feb 19th, 2024