Northwest Family Health Center

0/10 is an understatement! Lacks professionalism
Feb 10th, 2024

I recently had an experience with this clinic, and unfortunately the communication was extremely poor. They dont answer phone calls and ignore emails. If you need further interactions, good luck with that! I highly recommend to train staff for patient friendly environment. I am coming to the clinic for my wellbeing not for getting sick dealing with the staff.
Dec 4th, 2023

Always a pleasure visiting my doctor, staffs are so helpful and doc always makes you feel better after your visit, thank you Northwest family
Jun 21st, 2023

The receptionist was very rude. I waited 2 hours to see the NP but Im in healthcare and know what its like so I didnt mind waiting. The NP didnt know what she was talking about. She tried diagnosing me with something without doing labs to confirm. I insisted and advocated for myself to get the labs because the diagnosis was very serious. I have never been to a doctors office where they diagnose you without doing labs to confirm. I got the labs back and it was negative for what the NP insisted was my diagnosis. I was livid. I will never go back. I guess thats what I get for cheating on my primary care doctor.
Feb 14th, 2023

My name is Brian Smith I recently switched providers because of poor service at a Dr in Davenport FL. I was told that the Doctor at Northwest Family Health Center was great.... So I set up an appointment for August 10,2023. There i seen a MD he prescribed my medicine which I have not received and it's going on 2 weeks. They did send in my pain prescription which my insurance did not cover the one they sent in. This is my 100th time calling the office.. to get them on the phone is a challenge... I even tried all kinds of prompts one lady took my info and said someone would take care of the mistake. Whoever sent in the same one... Jennifer has helped me twice which she would put me on hold for what seemed like forever... So I would call on a different line, at that point I would always end up with the answering machine. Got through again today and as of right now Jennifer has me on hold, it's been 40 minutes... That's crazy, I wouldn't recommend them to a blind or death person... I am going to report them to the BBC
Aug 12th, 2023