Holiday Inn Express & Suites Orlando - Lake Buena Vista, an IHG Hotel

Amazing experience at this hotel. Good breakfast, freindly staff. Only thing bothered me was they charged additional for parking
Mar 14th, 2023

Room was nice and everything. Flight s was canceled for my first night and I spoke to a woman who told me I could move it FREE of charge. Also spoke to the third party and they said the same thing as well. I soon found out they charged me for the first night I was NOT here and charged me for the night I stayed and charged a higher amount for that as well.
Mar 14th, 2023

The staff was least helpful to the extent of being argumentative. Housekeeping services are provided at request which means if you miss it, you miss it. They will not provide your house keeping service. We asked for towels and they only provided 2 sets for three people. Told us very curtly that that is what they have. Then lady at the front desk on Mar 10, 2023 morning at 8 AM started arguing saying it was not her shift previous day when we asked for towels. She never said what she can do to make it right. You expect hotel staff to be courteous and help resolve guests problem. This lady was like as if this is hotel's problem and not hers. She works for the hotel and this makes her problem too. She started literally arguing, the least expected from a front desk hotel staff.
Mar 10th, 2023

Decent room but very shady ethics. Booked this through the IHG app & selected this one because its the only one in the area that has no amenities fees listed. That is until you get there & they charge $24 a night for parking. Lady at the front desk was useless and totally unapologetic. If your going to charge extra for things that should be included, make it clear to everyone. Wouldnt recommend Wouldnt recommend
Mar 9th, 2023

Stayed to avoid all the cheerleaders in town. It was clean and quiet. Free breakfast. Rooms : 4/5 | Service : 1/5 | Location : 3/5 Hotel highlights Great value More
Mar 5th, 2023