Hampton Inn & Suites Orlando/Downtown South - Medical Center

David V _{on Google}

Apr 9th, 2024

I unfortunately had a minor check in issue with the app/digital key. When I reached out to management about it, I got a prompt and sincere response. Ill be sure to visit this hotel when I return in the near future.

Ian_ that_bourbon_guy _{on Google}

Mar 11th, 2024

Super clean hotel, you can tell it was just renovated, also it's very close to everything downtown and close to Disney, universal
Rooms: Very large room, nice smart TV, air conditioning is great!

Bryan Maclachlan _{on Google}

Feb 29th, 2024

The hotel management at this hotel is beyond terrible. They were unauthorized to charge for my room that was already paid for. I showed them the receipt from Ticketmaster that we purchased the room through, Because we were going to an Orlando Magic game and we purchased tickets and it was a package deal. They asked me for a credit card. When I checked in and I asked her why. Because the room was already paid for and they said it's just standard policy for a $50 deposit and YOU WILL NOT BE CHARGED FOR THE ROOM!!!! WELL the 50 dropped off but THE Unauthorized amount $385.14 WAS taking out. I THINK HAMPTON SHOULD PAY FOR ALL MY OVERDRAFT FEES CONSIDERING YOU MADE A Illegal CHARGE ON MY ACCOUNT. ALSO WE STAYED ON THE 2ND FLOOR AND THERE WAS A Structural , crack all the way from one end of the room to the other on the roof kinda scared my wife. I have been on the phone for 3 days with Hilton and Hampon still no resolve, worst customer service. Most incompetent people I've ever spoke with. Add to contact my bank and tell them about the fraudulent charges. Whatever you do, don't stay here. There's a Marriott right next door and you won't have these issues. Please listen to this review and don't stay here!!!!!!!!!!! What I love about this review is I know that people will read this and not stay there just because of it. And that will account for their incompetent and terrible terrible customer service.