Hours

Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM

Chamber Rating

4.8 - (166 reviews)
154
6
0
0
6

About
Advanced Endodontics

We know. Choosing a dentist can be difficult and stressful. Whether you have fears from previous experience, have unanswered questions or doubts, or simply want to ensure preserving your natural smile, at Advanced Endodontics, you are in exceptional hands.Dr. Peter Chen and his Advanced Endodontics team are devoted exclusively to non-surgical and surgical micro-endodontic (root canal) care, with today's most advanced and proven technology, in a friendly and comfortable environment. Conveniently located in multiple locations throughout Central Florida, we are focused and committed to saving your natural smile.No Referrals Needed. Available Same-Day Emergency Appointments. Next door: Oral & Facial Surgery Services

Contact Info

  •   407-553-2855

Questions & Answers

Q What is the phone number for Advanced Endodontics?

A The phone number for Advanced Endodontics is: 407-553-2855.


Q Where is Advanced Endodontics located?

A Advanced Endodontics is located at 13250 Narcoossee Rd Suite 102, Orlando, Florida 32832


Q What is the internet address for Advanced Endodontics?

A The website (URL) for Advanced Endodontics is: https://www.ineedarootcanal.com/


Q What days are Advanced Endodontics open?

A Advanced Endodontics is open:
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM


Q How is Advanced Endodontics rated?

A Advanced Endodontics has a 4.8 Star Rating from 166 reviewers.

Hours

Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM

Ratings and Reviews
Advanced Endodontics

Overall Rating

Overall Rating
( 166 Reviews )
154
6
0
0
6
Write a Review

Victor Roman on Google

image Outstanding service, Doctor Luis Alcalde and his assistant Julia made me feel comfortable while doing my root canal. Did not feel any pain while the procedure was done and even 1 day later at home I have basically a pain level of maybe 1, almost no pain at all. Thank you so much for a great job. Really appreciate it.


CMC Manager on Google

image Just had my root canal done and wow ! No pain .. thanks Doctor Alcalde and Julia for amazing experience.


Elizabeth Mendoza on Google

image Excellent experience overall. Welcoming faces as soon as you walk in the door my dad was a nervous wreck however Dr.Alcade and Julia where able to help him feel at ease. He fell asleep in the chair of how relaxed he was at the end of it all.


Mark Ramey on Google

image I have had a root canal here each of the last three years. (I know!). Anyway, my experience here with Dr. Luis Alcalde, Julia, and the other staff at this location have been exceptional. They have taken good care of me and the root canals have been easy and without any issues or pain. After my care, my wife has had a root canal here too and again went smoothly. I highly recommend this location of Advanced Endodontics!!


Rebel Koi on Google

image I was referred there by the Va around 3 years ago and had to reschedule my appointment a few times due to my service connected disability. Fast forward to three years later (today) - I have been referred to them again because of an issue with the root canal they did three years ago. I had to cancel my appointment ( which was done more than 24 hours in advance) I was told because I canceled years ago when they first saw me and again today three years later - that I will have to pay 50$ if I want them to see me again. 1st - service connected disability has kept me from every appointment I have canceled. 2nd. This issue now three years later is because of a screw up on their end. 3. Those cancelations were 3 years ago! I dont recommend this place at all! I will also let the VA know about this since the VA had me go to them through community care. The VA shouldnt work with greedy places like this. Veterans often have disability that interferes with appointments - Ive always canceled more than 24 hours in advance. I will place a complaint with the BBB about this as well.
*** Update*** I spoke with Nicky who said she was the Financial Director. I tried to explain what was going on as well as my frustration. In the middle of my sentence she asked me if I was finished yet. She then proceeded to talk over me and was rude and condescending. When I tried to speak she said you had your turn, its my turn to talk now! I stated that its rude to talk over people and not let them talk. She continued to ignore me and speak over me for another minute or so. I asked to speak to whomever is over her and she told me that nobody is over her. I asked her if this is how they treat disabled veteran Ed and she stated she was going to disconnect the cal and hung up on me.
The behavior of this lady was atrocious. There was no call for her to be as rude as she was. I contacted the VA patient advocacy department and let them know all the issues I had and am having with this place. I also contacted the better business bureau to start a complain against them.
They want to penalize me for rescheduling appointments due to medical issues related to my service connected disabilities from years ago. Any business or entity that treats disabled veterans this way - doesnt deserve a service members business. I will make sure that all my veteran brothers and sisters know about them and how they treated me. All I was doing was asking them to correct a botched job they did years ago that is now resulting in a tooth extraction. Horrible, horrible, horrible customer service!!!

Business Response on Google Apr 2nd, 2024
First and foremost, thank you for bringing your concerns to our attention. At Advanced Endodontics, we deeply value the feedback from all our patients, as it presents us with an opportunity to reflect on our practices and strive for improvement. We are sincerely sorry to hear about your experience and want to extend our heartfelt apologies for any inconvenience and frustration you have encountered.

We understand and appreciate the significant challenges that come with service-connected disabilities, and we aim to accommodate our veterans with the utmost respect and flexibility. Your dedication and service to our country deserve recognition and consideration in every aspect of our care.

Regarding the concerns you've raised, including the issue with the cancellation fee, we are taking immediate steps to review our policies to ensure they are compassionate and considerate of the unique circumstances our patients may face, especially our veterans. We believe in maintaining open and understanding communication with all our patients and are committed to improving how we manage such situations in the future.

We also want to gently address the importance of respectful communication between our patients and staff. At Advanced Endodontics, we foster a respectful and safe environment for everyone—this includes a zero-tolerance policy towards cursing or abusive language towards our staff. This policy is in place to ensure that all interactions remain constructive and positive, enabling us to provide the best possible care. We understand that dental appointments can be stressful, and emotions can run high, especially when dealing with pain or discomfort. Our staff is trained to handle such situations with empathy and professionalism, aiming to resolve any issue calmly and effectively.

Please rest assured that your feedback has been heard loud and clear, and we are committed to addressing the issues you've experienced. It is crucial to help us improve our service and ensure that we continue to serve our patients, including our esteemed veterans, in the best way possible.

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Overall Rating

Overall Rating
( 166 Reviews )
154
6
0
0
6

Write a Review

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