Metro by T-Mobile

Sebastian. Was very professional, very knowledgeable, and is the most respectable person I have dealt with. He over achieved his curiosity and we walk out extremely happy. Thanks sebastian!!!
Feb 26th, 2024

Lexon is top of the line excellent. He's friendly courteous and always professional. He has great intellect about his Job. It does not matter what you need as a customer he knows exactly what to do. Metro or any employer is very lucky to have him as their employee. He carries himself with much grace and dignity. He is at all times a gentleman and as such he is always respectful.
Jan 19th, 2024

The young man who helped me is very attentive and helped me a lot
Dec 19th, 2023

To Whom it may concern, Mr. Lixan Escalona gave my lady friend Joan Villarreal excellent,professional, and patient in person in english service earlier today that I was a witness to at the 1418 N. Semoran Blvd. ste 112, Orlando, Fl 32807 retail Store. Ms Villarreal has been a llocal longtime Metro (now T Mobile) customer who has not always been easy to get along with and who started off with him antagonistically when she first entered the Store. She blamed everyone, but by his listening and mentioning that her current cracked cell phone was going to die and keeping his words on point won her over to the unused phone still in the original box brought in to get a refund. By explaining to her satisfaction how to use that same phone and by installing certain applications he was able to convince that 80 yr old nontechie how to work that phone screen and be contented that she could work it to her satisfaction. Thank you for his service,time, expertise and kindness. Sincerely, Michael P. Cook
Jan 18th, 2024

Went into the store on Saturday to have my line switched over to the new iPhone, which I brought in myself gentleman could not activate the phone because it was purchased at T-Mobile. He refunded me the activation fee. However, I was left without service, came back to the store on Monday It was a different person behind the counter, a guy by the name of Joshua, who I explained the situation to, and asked me what I wanted him to do quite naturally I needed help because my phone was working on Saturday. My bill is due on the third, which means Im halfway through the Billing cycle and being charged $53 when I still have another half a month paid for the gentleman refused to help me said he didnt know what was going on. He said there was nothing he could do giving me attitude and refusing to help after I asked for him to get the manager on the phone Continue to say he would be here tomorrow when thats not what I asked, I asked to speak to somebody and chain of command based on his poor customer, service, and knowledge of the industry and system. Now I have to be without a fool till tomorrow again, because this gentleman refused to help me and limited himself to his job title
Nov 11th, 2023