Bank of America (with Drive-thru ATM)

Feb 20th, 2024

Worst experience ever!! They gave my grandmother a hard time withdrawing money from her account. Even after I showed them the invoice for the work being done on the house and explained it, he continued to question us about the withdrawal. Even the type of questions he asked were out of line!
Feb 3rd, 2024

I had a consultation with Jorge regarding my BOFA business account, and he was extremely helpful with helping set up a signature account. He quickly took care of my banking and issue, and provided information to reach him in case i ran into any additional issues.
Jan 24th, 2024

Friendly helpful people once you're inside. Sadly, not a single employee. Was interested to correct the location on Google maps. The back of the location looks like the front with the exception of one sign with relatively small letters that says exit only. I explained how easy it would be to tape some paper to the back of that glass so that the black letters stood out and you could actually see it instead of having handicap person push their roller around the building to get to the actual front door. But it's not their job to make it easy for people to see the sign. And it's not their job to fix the Google maps location. So why is it the public's job to help them figure this stuff out? Financial people should be able to think outside the box and make their workplace a little more helpful to the customer. So when people walk in the door they're not angry that the bank isn't where Google maps says it is and they've entered the wrong side of the building. Why not start with a Happy customer? If Google had maps has not fixed the location yet, notice the Aldi supermarket is directly across the street from the Bank of America. And the entrance is on the east side of the building. Cheers
Jan 26th, 2024

E. Colonial Drive location outside of Fashion Square Mall doesn't help when you've got arm and hand health problems! Sam was 1 of 2 workers there that actually felt like a humanitarian and took the big safety deposit box out and placed it so that I could get items out. A rude young female said they weren't allowed to cuz it's their "policy" to not lift or touch or even move the box. Uncaring when I had no1 with me cuz I can't always bring some1 to help! Obviously as we get older we have problems but instead of being nice, accommodating , or sympathetic I was met with selfishness, lack of sympathy, and rudeness @ I've spread the word to all I come across with to let em know not to pick B of A foe banking. I'm gonna get a canned reply saying to call a certain person or department or to call # but that won't help so I won't waste my precious time! Change your policy and maybe word of mouth won't get around. Be understanding to our health, etc. This location is hurting for more customers!
Jan 11th, 2024