NAPA Auto Parts

3/28/2024 To start I ordered a brake pad and rotor kit from NAPA that their website said was a perfect fit for my vehicle. After getting the parts I started changing the brakes and rotors when I realized the pads did not actually fit my vehicle. I contacted NAPA support many times over a 6-hour period (them "looking into it" and never calling me back) to try and have them bring me the correct pads from a local shop (since my vehicle now had no breaks). I finally got an answer from support at 5:59 pm (NAPA closes at 6PM). The support team ended up saying I would have to return the pads and order a new set and have a friend pick them up for me ( a solution I could have done myself without talking to support for 6 hours but I thought they would just bring me the part they were supposed to send in the first place). They refused to have the local shop bring them to me. So I sucked it up and placed the order. 3/29/2024 My friend brought me the pads and I opened the box, the wrong pads were in the box... This time instead of them sending me the wrong box they gave me the correct box with the wrong pads inside and they could not care less. Now I have been without a vehicle for two days because of NAPA's mistakes and they still have done nothing to rectify it. I called customer service again about the wrong pads being in the box and they told me to bring them to the store for a refund and would not give any other solution. I am going to ride my bike to a local O'Reilly tomorrow to get the correct brakes and install them. I will then drive to NAPA which is significantly farther away to return all of the incorrect stuff they sold me and I will NEVER EVER buy anything from NAPA again. 3/30/2024 Well, I got into an accident on my bike on the way back from O'Reilly's but I was able to get the correct brakes on the first try. I had to have my fiancee put the new brake pads on since I messed my hands up pretty well in the accident and could not hold anything. 4/2/2024 Today my fiancee tried to bring the brake pads back to NAPA for the return like the customer service people said I had to do and the people at the store said they can not do a return for an online order even if it was picked up at their store. Luckily I was worried that might happen so when I was on with customer service I had specifically asked about that and they said "you have to return it in store" so the people took the return in-store and told me next time customer service says this to ask for a supervisor. Summary now that I am finally done with NAPA: Absolutely no coordination between the stores and customer service. Nobody in NAPA knows what is going on or how to do their jobs correctly. I will highly recommend that nobody ever buys from NAPA.
Apr 1st, 2024

Peter was a massive help. Great service, great product, exactly what I was looking for. Wouldnt expect anything less from NAPA!
Feb 11th, 2024

Special Thank you to Peter and Farhan for all your help yesterday. You guys were very knowledgeable and super helpful. 10/10 for customer service, I will be back again.
Jan 27th, 2024

Peter was amazing! Definitely will be going here in the future should I ever need assistance again. His help in getting the correct parts I needed went above and beyond for customer service. Ive got places closer to me that I could go to, but getting to this location really is worth it.
Dec 6th, 2023

It is a good store, I recommend it.
Oct 10th, 2023