Commercial Appliance Parts & Service, LLC

Apr 29th, 2022

I am a former employee of Commercial Appliance, Buyer Beware these people are crooks. I was on the inside looking out. All their invoices differentiate in content. Each invoice had varying prices, the technicians are trained to say that a part is needed. The leadership in house is simple minded and ignorant. Immature management. Even the employees hate it. Low wages for tons of work. PT Holdings owns this company and allow the toxic environment that exists within the organization. They hire you for a job that says one thing and then you do another. PT Holdings is greedy and encourage price gouging. Don,t get involved with them. Yeah I said it
Oct 10th, 2020

CAPS Orlando has Merged with Heritage Orlando and as part of Parts Town Heritage Parts merger plus they are under new Management. Furthermore, they have new office staff to provide customer an overall service experience. Give them another chance.
Oct 9th, 2020

Never again! rip off ! FOUND out LATER they had charged my card $1078.00 more than stated in my original review. Paid $800 to repair oven. Oven did NOT work after tech left. Charged me $311.00 for a return service call to look at his BOTCH job repair!! They demand your credit card and charge for repairs not made. Tech lied when I asked what i was signing. These people should be ashamed of themselves. Pathetic! Talking to higher ups is a run around. Ripping off restaurants struggling due to Covid 19. Disgusting, We finally opened back up only to have no oven . Thanks to Commercial appliance parts and service.
Jul 26th, 2020

Didn't disclose all their costs to me when I set up for a tech to come out. Was my first time using them and they knew that. I asked what the hourly rate was and they said $110, but failed to tell me the first 30 min is counted as an hour, and they charge travel costs and travel time. The tech was here for an hour and 15 minutes so I assumed it would be around $150. It ended up being $380. Even their invoice doesn't mention first 30 min as being an hour. When I called to complain they offered me a $50 credit for future service. I would not have used them had I known what all the costs would have been to begin with.
Jun 23rd, 2020