Enclave At Lake Underhill

Mar 8th, 2024

I usually don't write bad reviews, but after two years of living at this complex, I have had many complaints. This is mostly due to a lack of care from the manager. After having two floods due to a badly installed dishwasher and broken water heater, I still have not been contacted back to make things right to at least reimburse me for part of the electric cost for running dehumidifiers and fans for weeks. In fact, no one reached out after each incident to check in at all or return my calls. On top of that, after moving out I received a $45 charge for an oven cleaning fee. Even after paying 2 months rent upfront to get out of my lease, promising that i would only owe a left over water balance, because thats what i signed a agreement for. After weeks of emailing and leaving voicemails, no one has been in contact with me to make this right either. Things happen and I am a very understanding person. But if you are looking for a complex and worried about bad management and hidden fees. Beware of Enclave.
Feb 28th, 2024

These are some photos of cockroaches that I found during 1 year of living in this place! I told them I was having this problem and they didn't fix it! Today I received an extra charge, even though I delivered everything in perfect condition and they didn't give me my deposit back! Don't live in this place! In addition to being filthy, they charge unduly and every day at 8-9am there is the sound of someone blowing the leaves!
Jan 30th, 2024

Amazing and tentative office staff, I walked in just to get quick information and Angie was on it. it seemed busy and she still gave me 100% of her attention. Property looks well kept and the lake views are everything!!! Come lease here!!!
Jan 29th, 2024

Counting down the days until my lease ends.... do not live here they charge 2024 prices for apartments that haven't been updated since at LEAST 2007. Roaches run rampant (including the pool area) as well as other pests such as spiders and wasps nest infesting majority of the trees near balconies with nobody caring to recitify it. Parking situation is the worst I have ever seen at any complex and the turnover rate on staff is at an all time high so there just never seems to be anybody to communicate with on any issues because you'll talk to someone about issues one day and the next you're having to restart with someone completely different. Save your time any money and live elsewhere there's so much better for cheaper if not equivalent price.
Jan 27th, 2024