U-Haul Moving & Storage of Orange Park

The Best Place To Get a Hitch and Tow Wiring Installed. Saved me over a thousand dollars vs. going to the Dealership.
Mar 31st, 2024

I made a reservation for a 10 foot truck. I was sent to pick up the truck at a corner store, when checking in through the online system it kept glitching. I was awaiting for the confirmation code when it said verification wasn't approved. I called uhaul they kept transferring me to someone else that would keep hanging up. I called place where reservation was made and I was told someone would call me, i waited 25 minutes no call. I called once more and i was transferred the guy on the phone asked if the cashier at the corner store could do the verification at which I told him no its a corner store, I spoke with a total of 5 people before they told me I would need to go to another location. I walked 20 min to the next location to be told they did not have a 10 foot truck but would give me a 26 foot truck for the same price. They also has had all their dollies reserved so I had to buy one, I had reserved padding which was taken of my reservation as well. Once i started driving the truck I noticed it kept pulling to the right, then when filling the gas tank the gauge would show the tank was filled a little past half a tank! When dropping off the truck the atendee question why would they give me a truck that was a very old model and that they don't give those out anymore. If the experience was this complicated for me I can just imagine what will happen to someone who is not tach savy. Horrible experience.
Mar 30th, 2024

Tyler was very helpful, friendly he made a stressful moving day better . Thank you
Mar 29th, 2024

The unit I was given needed serious repairs done to it. Luckily, I only had a less than 25 miles to drive it, otherwise I wouldve returned it. Steering had 6-8 of play and the alignment was off as well. The transmission was having issues and the brakes were squealing. The condition other than that was fine, the truck was clean in the cab and the back. Pickup and return was simple, so they had that going for them. Location was handy for me, regardless of the situation I had with the truck, the staff and all contact with their agents was a pleasure.
Mar 27th, 2024

My husband and I were stressed out about moving my mom out of state. Im happy to say Tyler made that move stress free. He knew his job and his customer service was beyond exceptional!!!! Tyler is the MVP!!!
Mar 14th, 2024