Tire Kingdom

Mar 29th, 2024

I called and spoke with Jonathan, he was very helpful, without hesitation he told me to bring my car in to be serviced the same day. I would highly recommend him and his staff.
Mar 25th, 2024

Jonathan was very helpful, knowledgeable, and courteous with questions I had regarding my jeep tires. I appreciate his patience. Tha ks so much for your help, Jonathan! I will highly recommend family & friends to Tire Kingdom!
Mar 24th, 2024

I called to inquired about pricing and Jonathan was outstanding and very professional. Thank you for your kindness.
Mar 24th, 2024

Nothing to be crazy about. I got great customer service from the salesperson who gave me the quote and great price. The reason I went with them. Which later made sense. I found out she was from an office in NY. New Yorkers are hustlers/go-getters. So she did everything she could to earn my business. Im not from NY by the way. I got to the place about 20 minutes early. They werent that busy. The lady who helped me was very nice and professional. She told me well get you right in. I thought this was great. I can get it done sooner and go about my day. Not! About 20 minutes later, a man came to the waiting room and asked to speak with me. He told me they only had two of the four tires that I gave a deposit for to order. I explained that someone called me 2 days ago to tell me that my tires were in and asked if I wanted to come in that day to get them done. I couldnt because of prior plans. I had an appointment. This made me feel uncomfortable. The guy now is trying to sell me other tires and saying that he would give them to me for the same price. I did research on the tires that I ordered. I didnt want to make a split decision on brands and models that I hadnt researched. I asked to see one of the tires he was trying to sell me. He went out to the shop. In the meantime I was just ready to tell them to put my car down and cancel the whole thing. Then he comes in and tells me that they found the other two tires. Wow, I thought. I already saw a level of incompetence that could have cost the whole deal. Or a bait and switch routine that perhaps they are used to doing here. At this point Im like, well, Im already here and invested time (by now Im 25-30 in), lets just get it done and over with. Note; when I was in my 20s, I worked for Sears Tire Center while I went to school. I couldve done 4 tires (balanced and mounted) in 30-40 minutes. Thats with washing the tires and using a torque wrench to make sure the lug nuts were to the proper torque. So, if they had my tires ready, technically, they shouldve been almost done by the time that they notified me that they couldnt find my tires. I had asked that they do the alignment and add it to the invoice but with the show of incompetence or bait and switch attempt, I asked for that to be taken off the invoice. After all, I was only going to do it because they matched what I got quoted at the dealership. In this case, with what had transpired, Id rather take it to the dealership. To end, they completed the job with no further hiccups. It did take almost an hour and a half in total (from the time my car was in the bay). I noticed that they didnt wash the tires. Also, they didnt use torque wrenches to make sure they were to the proper torque specs. Take it for what you may. The techs were on their phones in between and the supervisors were not supervising. Thus, why it took so long. They do have a clean shop. Including the bathroom. They had a TV. Ive been to worse shops. Despite the shot of anxiety, they were okay. Shot out to the big girl who will probably be a manager in the future. She did what she could to make me feel at ease. Because of her and despite everything else. 3 stars.
Apr 2nd, 2024