Orange City Jewelers

These "jewelers" have their jewelry repair work performed out of state, not inhouse. They do not warn their customers of this fact. Your heirlooms will be thrown into an envelope and mailed across the country to be repaired by a faceless third party vendor. Be very careful taking your valuables for repair at this "business" there is always a possibility of loss or theft when your valuables are mailed out of state and gone for weeks. After reading some of these reviews it doesn't sound as if they are capable of successfully changing a watch battery.
Mar 17th, 2024

Mar 9th, 2024

The only jewelry store I'll use or recommend. Extremely knowledgeable and friendly staff.
Feb 24th, 2024

The center stone fell out of my diamond ring. I went to a jeweler in Altamonte for an estimate and I was told it was damaged very badly and would need a lot of work. $3-400 and a minimum of 1 month. I took it to OC Jewelery and they examined the stone and setting and said they would fix it for $35!! 3 days. It was completed the next day and is perfect again. I'm so happy with the workmanship and honesty of the staff of Orange City Jewelery. From now on I will do all my business with them.
Feb 13th, 2024

They were recommended by a friend, who is now very apologetic. The solder they did to repair my diamond and box chain necklace didn't last more than 2 months. It broke at home, in exactly the same place, so I luckily didn't lose the necklace. I understand that the original soldering on my box chain was 45 years old, & likely degraded - hence the initial break. But the solder they did for the repair was NEW, & didn't last 2 months. Now there are 2 links missing, again, in the exact same place (easy to count each box so easy to see where they are missing). Of course we all make mistakes, but they were not happy I asked for a refund, saying they'd redo it. I pointed out that I didn't really have confidence in their work. And no, I don't feel like driving the distance to prove it's in the same place when I won't allow them to "repair" it again for free. If a refund, or even a little less, is possible, I'll drive down. They were very nice before the "repair", but after it's a problem, not so much. Oh well, the money I lost on the poor repair is nothing to compare to the value and sentiment of the necklace itself. I don't leave negative reviews, as we all make mistakes, but in this case I wanted to warn others, & am a bit angry at the cavalier way my problem was handled. I don't think they care.
Jan 14th, 2024