Hughes Heating & Air Conditioning LLC

Needed emergency service. Hughes was responsive. Technician Colin arrived, was skilled and was thorough.
Feb 26th, 2024

They are quick to respond.Very professional and reasonable priced for services. Would recommend them to my friends and family. They installed my new system and daughters a 1 1/2 ago only a few minor issues and they quickly came and fixed the problem and had me up and running in no time. A shot out to Lonnie, Cody and Nancy thank you. Services: A/C system maintenance, A/C system repair, Install AC, Thermostat installation
Aug 15th, 2023

I am writing this review for my 80 year old mother, Hughes installed a new HVAC unit about 2 years ago, and she has had multiple issues to date, the most recent problem with her air not working was a bad condenser fan motor, the technician came out diagnosed the problem, then told her he would return the next day to repair. Upon his return he did in fact replace the fan motor and get the unit back running. Hughes charged her a 200.00 shipping fee for a warranty part? I have never heard of a company charging shipping for a warranty part, and my wife is in a business that orders warranty parts for pools, pumps, heaters, etc. every day, I also find it hard to believe this basic fan motor was not available local in Ocala. Also the technician was actually on site both days for only maybe 1.5 hours @ 99.95 per hour, but charged her 3 hours 299.85 for labor. I went over to her house and looked at the outside unit after the tech had left per her request and found her AC panel was left open, and was disappointed that, if he replaced the fan motor why there was bunch of leaves in the bottom of the unit, while he was replacing the fan motor he could have easily cleaned the bottom of the unit out, but I guess costumer service isn't Hughes main goal. I will be contacting Rudd today myself to inquire about her warranty as well, she has the original install invoice "not dated" and every copy of every routine maintenance or trouble call, but never received a copy of her warranty with Rudd, not sure if Hughes is warranting this unit in house, but I will find out today. My opinion of Hughes Heating & Air looking over the paper work, I would never use them or recommend them to anyone. Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair, HVAC duct & vent repair, Heating system installation, Install thermostat, HVAC duct & vent installation, Thermostat repair, Repair HVAC, Install AC, Thermostat installation
Aug 10th, 2023

We had a technician come out to our home in December of last year to fix a drainage problem with our HVAC system that was causing our A/C to stop working. The technician found a double P-trap system and according to the invoice, removed the second p-trap under the crawl space of our home and that it was draining properly. Our A/C system began working properly and has had no issues since. Fast-forward to a few weeks ago when we were attempting to get our vapor barrier installed, and were told that theres so much moisture that theyre unable to install it until the leak is fixed, and they also mentioned that it looks like someone cut off the PVC at the end of the HVAC drainage pipe and it was just draining under our home, and had caused excessive fungal growth that needed to be treated. We had 2 plumbers come out and confirm that our water piping is free of leaks, and that the only present issue is the HVAC leak. A new HVAC technician from a separate company has come out and informed us that there is a clear cut where the PVC pipe used to be connected to the drain pipe outside, and that it appears that the last contractor allowed under our home simply cut off the PVC where the p-trap ended, and never bothered to form a connection so that the moisture could be drained to the outside of our crawlspace and allowed to evaporate. This means that all water draining from our HVAC system for the past four months has been accumulating moisture in our crawl space and is the culprit for our current fungal and moisture issues. This has cost us extra money in fungal treatment, as well as in having plumbers come out to assess what we thought may be a plumbing issue, in addition to the original repair fee from Hughes. I believe this may not be a reflection on the company itself, but the technician contracted by the company to perform the repair. We believe that because we were new homeowners who were nervous about going under our crawl space, that the technician knew we may not catch the terrible job that he did. The technician also left the pipe hanging out of the crawl space to make it look like the pipe was draining properly. This was completely unethical, and we will never be using this company again. Service: HVAC system repair
Apr 14th, 2023

Oct 24th, 2022