Mohamed G.I. Mohamed, MD

Mar 5th, 2023

So sad that Dr. DeCarli practice is going down hill in NSB. Over 2 weeks since my office visit with Kelli , 3 phone calls later, still my meds have not been called in to pharmacy. Looking for a new Dr.
Feb 27th, 2023

Office uncoordinated: dont return calls, appt cancelled that wasnt, published closing time wrong, answering service should be a robot b/c the human I got at 4:50p today, 1/25/23 stinks, hurting your business that much more
Jan 26th, 2023

I love that the staff is friendly and addresses my concerns. I also love that the doctor sits down and takes time to listen. He is also very good about explaining in detail other things I am concerned with. Im very pleased with my experience and will recommend this practice to others.
Jan 17th, 2023

I could give the doctor 5 stars. But I am warning people about the office staff. I was scheduled to have an endoscopy and colonoscopy at the same time. I was called the day I started prepping and told that the endoscopy was not covered and could either go through with the colonoscopy or reschedule both. What a time to call to tell me that. Maybe a few days earlier would have been helpful. They had a difficult time scheduling my endoscopy. Finally got it scheduled and I came down with a severe respiratory infection. When I called to tell them that I was sick and possibly needed to reschedule they said I would be let go from the practice if I cancel. I left a message for the office manager who never called me. I left a message to talk to the medical assistant who never called back. The hospital called and I told them I was sick and said to contact my doctor. I called them again. This time the office manager got on the phone and was extremely rude. I was told I would need a doctors sick note to cancel for them to reschedule me. I am a mom and things come up, we get sick. They said my insurance was too difficult to work with, however the next doctor had no issues scheduling my scope. The doctor is wonderful. He is very calming and understanding. Customer service is very important in patient satisfaction. They need some training with customer service in that office.
Jan 10th, 2023