Matthew Aristides Refakes - Preferred Rate

Robby Baker _{on Google}

Mar 19th, 2023

Clarity, communication and attention to detail are mandatory when handling property transactions. Preferred rate , an American pacific mortgage company, delivered below satisfactory service in that regard.
Confusion from the get go, with interest rate inconsistency on pre qualification paperwork vs actual rates available when offer made.
Delayed notices/requests for engineering certificates/inspections/repairs that almost cost us the deal.
Lack of clarity and explanation on many numerical details/calculations.
Overwhelming amount of updates/changes/adjustments to verify information was accurate.
All the way to errors on final disclosure, just hours before closing was scheduled.
Chaotic to say the least.
I would not use this service again or recommend to a friend.

Will Holmgren _{on Google}

Aug 9th, 2022

Matt was very helpful throughout the whole process. He made sure to reach out and check in as well as answering my calls when I had a question.

Rodney Pires _{on Google}

Sep 3rd, 2021

The entire experience from start to finish was professionally handled. Matthew took the time to answer any and all questions. His assistant Naomi, is polished and delightful to work with. Overall, Im extremely pleased with entire experience.

Andrew Rehmel _{on Google}

Jun 30th, 2021

Very professional and a great smooth transition period.