Healthcare Network - Family Care North

Absolutely terrible. Cancelled our appointment twice in a two month period for "unforseen scheduling conflicts". Do they realize we can't apply for the next school year until she's had her physical? Already missed school choice deadline because of their unprofessionalism.
Apr 9th, 2024

The worst service I have ever received from the staff, they are rude, condescending, defensive, and disrespectful. Do not recommend. This place has the worst customer service I have ever received. I wouldn't recommend it to my worst enemy.
Apr 7th, 2024

The Dr. is nice in person, but refuses to call me back. I had a questions for him based on our appointment and medications he prescribed me. The receptionist try to answer the medical questions on his behalf without even understand the situation. Ive had a medical situation that I was concerned could be fatal, he was supposed to give me a referral for a surgeon. The Dr he referred me to hasnt been working in at least a year. So when I called to ask for a new referral, they said I had to come in for another visit, so they can collect more money from me. Which I dont have. Im broke and unemployed. But they still made me pay for another appointment to get another referral for the same issue. So I do, and they dontgive me a referral because they said that because Im on a sliding scale they wont give me a referral and I should just Google a surgeon on my own. Thats what the a$$hole, lazy, useless receptionist tells me when I try calling my Dr to see what the hold up is on the referral. I asked her to please have him give me a call back and yet again he refused to call me. All he does is just throw whatever prescriptions you ask of him, but when it comes to actually taking care of the patients theres no care. Just writing scrips also I received the wrong prescriptions from theyre pharmacy (duhhh ) when I tweeted to call the Dr to sort out why the pharmacy got the wrong prescription, he again refused to call me back. Yes receptionists picked up the phone, but Im not going to take medical advice from someone who sounds like they didnt even graduate high school, or even understand the situation. So sorry Karen, your medical opinions just dont cut it for me. This faculty is badly lacking in customer service from every level. There was just one nurse there that actually compassionate and humane
Feb 19th, 2024

Several years ago, it was very good. Not anymore. In my opinion, it's now more of a hub for every specialty under the sun and when care or medication were needed, I was sent elsewhere. Doesn't answer specific questions without an appointment either, even when it's only for an opinion. Will be looking for better care/treatment elsewhere.
Oct 28th, 2023

Doctor Mcquade is amazing! Very through, intelligent, kind. Best doctor Ive seen in years. Healthcare network better do right by him and keep him.
Oct 23rd, 2023