Mattress One

I went in too the Naples store on sept 3 ,we ordered a stern and foster mattress. They told us it was in stock and will be delivered in 3 days. That never happened , so I called the store they said it was on back order would take 12 days , that never happened a week later my delivery was finally set up for 8-12 on sat , that never happened so I called corporate they said driver would be here between 2-7 same night that never happened, the driver said it would be like 11 at night same night , so I called his bluff. He got upset hoping I would say lets do it another day and cussed me out and said talk too his manager. So I called konday they delivered finally 2 days later. Thats not it so now that was sept so we tried the mattress as we have 120 days if we dont like it we could send it back they will deliver a different comfort level. We picked it out oct 9 and it was supposed to be in in 7 days never happens . Said it was on back order out of stock be here in 11 days. Hmmm still never happened. So now here it is nov 5 and still no mattress and I paid them 1800$ for this mattress , so when I asked for. My money back they said there is no refund and that I would just have too wait for the mattress to arrive. So Im getting a lawyer on this matter now. Very rude on the phone at corporate, and when I ask to speak to management they never let me they keep saying out of stock. So I called stern and foster they said they have plenty of mattresses and the are not back ordered.
Sep 1st, 2019

This place is elderly abuse, beware. I brought my 94 year old Father in a wheelchair to find a new mattress from no sleep for months and was greeted by a liar named Lawrence who would say anything to make a commission, from a man that was gonna leave the store and go elsewhere due to the wait of the mattress being delivered, He proceed with all this talk after my father states he wouldn’t be around next week if he had to wait that long and was going elsewhere, as he is 94 with no sleep. Lawrence then proceeds with his lies and states he has the ability to get the mattress delivered 4 days later when he knew that was not happened. There are plenty of mattress stores that carry everything that MatressOne mattress offers without the lies and abuse of the elderly by taking advantage of a 94 year old man with diabetes in a wheelchair with no sleep, just because Lawrence could. Mattress one should really rethink their hiring methods and do a better job because really it does matter Lawrence when it comes to running a store as extremely poor service.
Apr 12th, 2019

Mar 28th, 2019

Great job & knowledge of the products! Joe was amazing to work with!
Dec 7th, 2018

Update: We purchased this mattress on 11/21/18 with Joe who works their, Joe said they will deliver the mattress after the Thanksgiving holidays which would place deliver on 11/26/18. My wife calls them to confirm delivery date, they said they wont be able to deliver until December 7/18. My wife gets a call from Mattress1One in Orlando Florida warehouse saying they wont be able to make delivery on 12/7/18, because their truck broke down, they said they can deliver it the following day Saturday 12/8/18. We called the store and cancelled our order. Be careful with mattress one in Florida bad business.
Oct 7th, 2018