Gulfside Dental

I do not like writing negative reviews however the unprofessional treatment that I received during my last visit at Gulfside Dental warrants such review. For reference, I have been a patient at Gulfside Dental for over fifteen years, since before our beloved Dr. Ettinger retired. I have always had a very good rapport with the employees which is why the rudeness from the office staff is so appalling. I scheduled this specific appointment in advance and did not get ANY work done after sitting in the dental chair for close to an hour and being told when I scheduled the appointment that there was allotted time for my work. When I communicated my disappointment to Laura, as I was checking out, I was appalled at the way I was spoken to as she blatantly made false accusations. I asked for the office manager, Elena. Laura told me Elena was out to lunch so I decided to wait in the lobby. After almost two hours of waiting, Julie (front office staff) came to me and said that Elena, their office manager had been feeling ill and would not be coming back to the office. I left, and while I was in my car, Lord and behold, Elena came back! I went back in to the office and asked to speak to Elena again. When I was finally escorted to Elenas office, I communicated my concerns and Elenas response began with, Well I know it sounds like Im defending my front office staff and then proceeded to defend their actions.. A front office staff can make or break a business and my family and I will gladly take our business elsewhere.
Apr 1st, 2022

After three years of excellent service, my relationship was terminated by the office manager based inaccurate feedback from the staff. First, they claimed I was on my phone and would not get off, thus delaying treatment. A false claim as I provided my cell phone records to the office which showed no incoming or outgoing calls from the time I entered their office to the time I left. The office staff claimed I was disrespectful and combative. Upon receiving my chart and notes from them so I could move on to another dentist, I found that they had written in my chart the I stated " I hate this" !!!. Well who goes to the dentist and loves it? During the fitting of a crown, the assistant assigned to me could not make it work. She took two x-rays without covering me with a shield. When I requested she place a shield over my body, but she was annoyed. After 4 X-rays I refused any more. I have many crowns in my mouth and never had the dentist take X-rays in order to put it in place. She also spent a lot of time grinding the cap to make it fit. It was apparent to me that the crown was not manufactured properly. I further refused x-rays or a exam on my next visit for a routine cleaning. I wanted to take break from more intrusion into my already very sore mouth. My choice to have X-rays or not. What I find most disturbing about this issues, is that I asked to speak with the owner Mr. McCash to discuss his office staff behavior. The office manger refused that request. Well, in the end, this termination was the best thing that could happen to me. I found a new local dentist and have had three visits with them. I explained why I changed dentist. I explained the pain I experience when having my teeth cleaned and having other work done. The dentist and her assistant took extra care to prep my mouth for not only my first cleaning, but major work the next day. No pain experienced after two plus hours in the chair. Now I love going to the dentist because they actually care about their patient.
Mar 17th, 2022

I had a recent appointment at Gulfside for a couple fillings and a cleaning with Dr. Botero and Denise. The staff was incredibly kind and accommodating, fitting me into their schedule at the last minute, and made me feel at home in their office. They explained everything to me clearly and gave me great information on how to best take care of my teeth to avoid any issues in the future. The entire visit went smoothly and I left with a big, clean smile on my face. Highly recommend Gulfside for your dental care needs!
Oct 9th, 2021

Excellent care from Dr. McCash and the entire staff!
Apr 20th, 2021

I was hesitant to leave this review because I didnt even spend 5 minutes in the office. The front desk personnel can make or break a dr office. In this case, the dr should really have a staff meeting and re-evaluate their office policies. I was in an empty office and the receptionist (older, short blond hair) told me to put on a mask which I did not have. I questioned why putting on a mask was necessary- empty office, shes in a mask behind a plexiglass. I choose not to wear a mask unless there is someone NEAR me who needs me to wear one for their protection. I also have a hard time breathing when I have one on which I explained to her. She asked me if I would like to fill out the paperwork in my car. I asked whyshe said because I didnt have my mask on all the way over my nose (I did put one one that she gave me). I asked her what will happen when 5 minutes from now I will be without a mask with my mouth wide open. She said that is the CDC guideline. Exactlya guideline. Maybe if she was a nicer person with a different approach, i wouldve felt different. But this woman should not be the face of the office. I did not agree with their ridiculous policy and chose to leave. A dentist who runs his/her business with a logical and common sense approach is who will get my business.
Jul 6th, 2021